Operations Admin Support

Hey Guys,

Our company needs Rockstars to join our Operations Admin Support Team ! We offer Very Competitive Salary !

Our company is based in United States. We are the largest virtual accounting firm for small businesses within the US and We love to work with Filipino talents as we make our expansion.

Your role as Operations Admin Support is relatively a Customer Support Role who specializes more on the following:

-Handling medium to heavy call volumes, Roughly 40-50 Calls per day
– Inbound and Outbound Calls to be exact
-Assisting customers navigate our proprietary online portal
-Escalating complaints or issues to the appropriate department
-Acting as a liaison between the customer and various departments
-Monitoring messages and assisting when needed
-Gathering customer feedback to share internally
-Following up with customers to ensure their issues are resolved
-Outbound calls to customers when needed
-Familiarizing oneself with new products and services to better assist customers
-Maintaining a polite and professional manner at all times
-any other reasonable, assigned tasks deemed necessary to the operation of the Business.
-Handling medium to heavy volumes of inbound and outbound calls to our clients
-Offer Platform Support and troubleshooting to our client portal
-Assist accountants with organizing client’s information, scheduling meetings, and other client’s related tasks or support
-Complete Special projects or other responsibilities assigned by management

What days/hours will I work?

• Monday – Friday
• 9:00 AM – 7:00 PM EST, Full-time job for (4 Months) (January-April 2023)
(Note : this may vary depending on the need of the Team ) (has a potential to be continuous contract)

How will I be paid?

• Paid weekly via Wise
• $550 USD Per Month

Requirements for the Job :
-Someone that can start First week of January
– have at least 3 or more years experience in Customer Support
– have Outstanding Work Ethics
– excellent English both Oral & Written
– have Smooth English Dialect
-Can do Inbound and outbound calls with ease
– quick thinker with spontaneity conversing in English Language
– have a designated work space free from noise, computer with updated version & capacity , good quality of noise cancelling headset
– should be Tech Savvy (has Microsoft office and Adobe on their computer)
– Internet Speed should be at least 15mbps both for upload & download and has a backup internet just in case the first one fail
– can work under supervision and Time Tracker.

Here is how you apply!

1. Send resume & sample voice recording stating your job experience and why do you think you’re fit for the role to Click to view

2.) put in the subject line: Applying for Operations Admin Support