Operations Administration Assistant

OPERATIONS ADMINISTRATION ASSISTANT

Remote | Full-time (8 am – 4pm UK)

ROLE:

As an Operations Administration Assistant at SimplexMedia, you will play a pivotal role in ensuring the smooth functioning of day-to-day operations. Reporting directly to the General Manager, you will be responsible for handling a wide range of administrative tasks across all departments. The ideal candidate thrives in a fast-paced environment, possesses excellent organizational skills, and is adept at managing multiple priorities effectively.

RESPONSIBILITIES:

– Consistently quality assurance checking across all clients for posting:
– Have they been set up correctly
– Have they been posted for correctly
– Have all the required platforms been covered
– Further details to be outlined upon onboarding
– Stay on top of administrative tasks for all departments, ensuring timely completion and accuracy of all assignments.
– Ensure all client accounts are set up correctly according to guidelines
– Monitor client accounts to ensure that all postings are executed correctly, troubleshooting any issues as they arise.
– Manage day-to-day operations, including scheduling oversee, document preparation, and task coordination.
– Ensure all client inquiries are promptly responded to and resolved – alerting relevant team members where necessary.
– Assistance with new member onboardings
– Maintain clear communication channels across teams to facilitate efficient workflow.
– Perform any other tasks deemed necessary by the General Manager/CEO to support the overall success of SimplexMedia.

RESULTS:

– No posting mistakes and no client complaints. Period.
– All responsibilities should be proactively addressed to prevent delays or inefficiencies.
– Communicate any issues, challenges, or delays promptly to ensure a proactive and collaborative approach to problem-solving.
– Collaborate effectively with the General Manager to ensure seamless communication and coordination of tasks.
– All Administrative Assistant tasks are properly tracked and updated daily on ClickUp.

REQUIREMENTS:

– Minimum of 2 years experience in an administrative role/operational assistance role.
– Experience in working in a quality assurance environment.
– Ability to work well under pressure and manage tight deadlines.
– Excellent communication and interpersonal skills.
– Proficiency in email, Slack, Meta and ClickUp (training will also be provided)
– High level of adaptability and problem-solving skills.
– Stable internet connection and efficient laptop

BENEFITS

– Room to explore various areas of the company and develop new skills
– Flexible working hours in a remote/work-from-home company
– Mentoring for personal and professional development
– Annual personal and professional development budget
– Team wellness + games sessions
– Opportunity to move into different roles as we scale the company
– Look forward to fun, dynamic arms added to the company (podcast launching soon)

SALARY

$900 – $1000+ bonuses (dependent on experience and expertise)