Inc. is a data and analytics startup specialized in automotive data. Since launching in 2011, has aggregated billions of vehicle-related records, helped millions of consumers evaluate a car purchase, and served thousands of automotive businesses with access to our unique datasets. Our head office is in Washington State, USA, and we have a subsidiary in Canada.
We are now seeking Operations Administrators to support our ever growing customer base and continue to establish as a world class vehicle database company. You would be joining a team of around 50+ individuals who work remotely and globally including in the United States, Canada, the Philippines, India and Pakistan, and China.
Work Setup:
– Location: Remote in the Philippines, supporting North America based business
– Core Support Hours: Monday – Friday, 9:00 am – 5:00 pm Pacific Time (US)
– Weekend Support Hours: 1 – 2 hours on Weekends to answer urgent customer calls. This weekend hours may be offset by taking equal time off on weekdays.
Compensation and Benefits:
– $4 / Hour
– Profit sharing
– HealthCare Coverage, Leave Days and Vacation Time, Paid Holidays, Equipment Funds
Responsibilities:
– Providing customer service through support tickets, replying emails and answering customer’s inquiries and complaints over phone
– Billing, invoicing, payment collecting
– Communicating with clients, suppliers, and vendors
– Collaborating with cross-functional teams to solved customer service issues promptly
– Organizing documentation for recurring business processes
– Conducting in-depth web research on various topics
– Other administrative responsibilities over time
Qualifications:
– Strong background in Customer Service
– Strong organizational skills
– Strong team spirit
– Excellent verbal and written English communication skills
– Detail oriented with an eye for perfection
– Savvy with computers + able to pick up software independently
– Understanding how to use excel / google sheet, using formulas to automate calculations and links
– Being consistently + independently productive with minimum supervision
– Enthusiastic with a can-do attitude
– Available 100% exclusively (no other commitments)
– Stable internet connection (with a potential backup connection available)
– Available during US business hours (must be comfortable working graveyard shifts!)
Important Note: Only those who are shortlisted will be contacted. We look forward to meeting the right person for this role!
This is a challenging role that will require someone who is able and willing to answer various customer’s inquiries and complaints and translate them into actionable steps towards resolving issues, communicate clearly with our distributed team and document recurring business unique and challenging role will require someone who can jump in independently on new projects and communicate clearly with our distributed team! If this has piqued your curiosity, please apply through the link below:
/autoscale-ventures/job/L763WXX5
APPLY FOR THIS JOB:
Company: Rhino Squad
Name: Justine
Email: