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Operations Analyst
Who are We?
At Assort Health, we are developing the first generative AI call center built for healthcare.
The number one reason patients can not access care is due to long hold times preventing them from scheduling appointments.
We have developed a proprietary AI technology that is the market leader in assisting clinics with the high volume of phone calls, and reducing hold times so patients can access exception care anywhere and anytime.
About the role
We are seeking a detail-oriented and analytical Operations Analyst to join our team and play a crucial role in our daily call analysis and reporting processes.
As our Operations Associate, you will be responsible for reviewing customer calls, identifying issues and trends, and preparing comprehensive reports for both internal teams and our clients. This role is critical in maintaining our service quality and driving continuous improvement in our operations.
You will have the opportunity to work closely with various departments, including customer service, quality assurance, and product development, to ensure that insights from call analysis are effectively utilized across the organization.
We offer competitive compensation, benefits, and the chance to grow with a dynamic, fast-paced company.
??What you’ll do
Analyze customer calls for quality, compliance, and issue identification
Prepare detailed reports on call performance, trends, and areas for improvement
Communicate findings to internal teams and clients through well-structured reports
Collaborate with the quality assurance team to develop and refine call evaluation criteria
Identify opportunities for improvement and efficiency gains in our technology
Assist in the creation and maintenance of dashboards for real-time performance monitoring
Contribute to the continuous improvement of our call analysis and reporting tools and methodologies
????? What we’re looking for
Bachelor’s degree in Business Administration, Data Analytics, or related field
Able to work hours from 5AM PT – 6PM PT
2-3 years of experience in operations, quality assurance, or customer service environments
Strong analytical skills with the ability to interpret complex data and derive actionable insights
Incredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasks.
Excellent written and verbal communication skills
Proficiency in data analysis tools (e.g., Excel, SQL)
Detail-oriented with a keen eye for identifying patterns and anomalies in data
Ability to manage time effectively and meet daily reporting deadlines
Strong problem-solving skills and a proactive approach to addressing issues
???? Bonus points
Experience with call center operations or customer service metrics is preferred
Proficiency with reporting software (e.g., Tableau, Power BI)
Knowledge of healthcare-specific terminology
Project management skills
Background in statistical analysis or data science
Experience in developing and delivering training programs
????What benefits do we offer?
Competitive pay and performance bonuses
Professional development opportunities and training budget
Flexible work hours and remote work options (post-onboarding)
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Name: Jonathan Wang
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