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We’re Level, a fast-moving and fast-growing US-based company connecting work-from-home Filipinos (Virtual Assistants) with our clients located in the US. In the past few years, our company has seen rapid and exponential growth, even through the pandemic. We attribute this growth to how we focus on employee satisfaction as our priority, which in turn leads to satisfied clients. We value being dependable, relational, humble, and just. Our core team is close-knit and dedicated to our mission. We set big goals, both personally and professionally, and hold each other accountable to achieve them.
We are seeking a highly organized and detail-oriented Operations Assistant to join our team. This role is focused on providing exceptional customer service through email communication and handling administrative tasks related to operations. As a key member of our team, you will play a vital role in ensuring smooth operations and customer satisfaction.
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Responsibilities:
– Respond to customer inquiries and administrative requests promptly and professionally via email.
– Assist clients with administrative issues such as checking virtual specialist availability, resolving payroll or billing inquiries, and addressing any concerns related to our services.
– Collaborate with virtual specialists to resolve payroll and benefits issues and ensure accurate and timely payment processes.
– Utilize Excel or Google Sheets to audit billing and payroll data, identify discrepancies, and ensure accuracy.
– Identify opportunities for process improvement and automation to streamline day-to-day operations.
– Work independently and think critically to troubleshoot and solve problems without strict guidelines or checklists.
– Maintain backend database records
– Collaborate with the team to develop and implement efficient systems and procedures.
Requirements:
– Proven experience in a customer service-oriented role, preferably in a support or operations capacity.
– Strong written communication skills with excellent email etiquette and a friendly, casual professional tone.
– Proficiency in using Excel or Google Sheets for data analysis, reporting, and auditing.
– Exceptional attention to detail and organizational skills to ensure accuracy in administrative tasks.
– Ability to think independently and make informed decisions to resolve issues.
– Strong problem-solving and analytical abilities.
– Excellent time management skills and the ability to prioritize tasks effectively.
– A proactive mindset with a desire to automate and improve processes.
– Flexibility and adaptability in an evolving work environment.
– Positive attitude, strong work ethic, and a team player mentality.
Preferred Qualifications:
– Experience working remotely or in a virtual team environment.
– Familiarity with project management tools and systems.
Compensation and Benefits:
– Salary: $700/month
– Life Insurance worth Php100k?
– Comprehensive Health Coverage for you and your dependent + additional dependents at cost
– Unlimited personal paid time off
– 10 paid company holidays off annually
– Guaranteed pay on time, every time (over 3% higher exchange rates than most payment systems – we take care of transaction fees so you don’t have to!)
Schedule:
Monday – Friday, 8 AM – 5 PM CST (9 PM – 6 AM Philippine Time)
This is a fantastic opportunity for a motivated and detail-oriented individual to contribute to the growth and success of our company. We offer a collaborative work environment, opportunities for career development, and the chance to play a key role in automating and shaping the future of this position.
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APPLY FOR THIS JOB:
Company: ia Blueprint
Name: Recruitment Specialist
Email: