Operations Assistant

Responsibilities:
Manage spreadsheets, ensuring organization, cleanup, and maintenance of standards for folders and names in Google Drive.
Create email templates, send swipe copies, and create affiliate links.
Manages podcast guesting and coordinates with contractors for tasks such as creating PDFs, producing meditations and hypnosis, creating manuals, and website maintenance.
Oversee Joint Venture spreadsheet management to facilitate collaboration with partners.
Handle fulfillment and printing tasks, including certificates, manuals, and binders.
Upload monthly invoices to Google Drive and handle overdue payments by checking records, emailing customers, following up, removing from programs if necessary, and initiating collections when needed.
Streamline Standard Operating Procedures SOPs, updating them as needed, and managing KPIs and Metrics dashboard.
Responsible for setting up new affiliate and customer accounts in QuickBooks through data entry.
Follow up with partners to ensure everything needed for talks and partnerships is available.
Develop and implement operational strategies to improve efficiency and productivity.
Handle urgent schedule changes, such as cancellations or rescheduling of training events, by promptly sending emails and Slack messages to inform relevant parties. Ensure a smooth transition by adjusting the Zoom event schedule and updating both the trainer and company calendars accordingly.
Facilitate customer offboarding upon program completion or expiration, ensuring a seamless and positive transition.
Review processes to find ways to enhance efficiency through the utilization of Zaps and automation.
Establish a customer care wiki to address frequently asked questions (FAQs).

Qualifications:
A minimum of 3 years experience as an Operations Assistant or a similar role.
Proficient in spreadsheet management, ensuring organization, cleanup, and maintenance of standards for folders.
Proficient in managing the offboarding of customers and organizing products, tags, offers, and emails in Google Drive and Kajabi.
Experience in using Zapier, ActiveCampaign, ShipStation, Asana, Kajabi, and Thrivecart.
Demonstrated capability to develop and implement operational strategies to improve efficiency and productivity.
Should be tech-savvy and enjoy learning new software.
Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
Thrives in both independent and collaborative settings within a fast-paced, deadline-oriented environment.

WHAT YOU NEED TO DO:
* Send us an application through Click to view with a link to your resume and portfolio or apply through this link: Click to view/3xrmKjt

WHAT WE CAN OFFER:
* Full time role, 40 hours per week
* Client is based in US -PDT Timezone
* Permanent Work from Home
* Plus HMO Benefit
* No time tracking software
* Incredible company culture and supportive environment!
.
WHEN YOU WILL START: ASAP
.
Please read and follow application instructions carefully!
.
APPLY TODAY and build your career with Resource Worldwide while working long term directly for a Client! We can’t wait to welcome you to our team!