Operations Assistant (Work from Home)

SMBC is seeking a highly organized and proactive Operations Assistant to provide proactive support to our COO. This is an exciting opportunity for a motivated individual who thrives in a fast-paced, dynamic environment and has a passion for finance and operations. The ideal candidate will possess exceptional communication skills, a keen eye for detail, and the ability to prioritize and manage multiple tasks effectively.

Your role:
• Day-to-day operations for the COO’s office, and act as a liaison between other Business Unit managers/supervisors with exceptional communication and problem-solving skills. Manage ad hoc projects and assignments.
• Build cross-functional relationships with key managers in other departments. Train cross-department team members for department workflows.
• Prioritize all incoming/outgoing communications and answer questions where possible related to office operations, established policies and procedures.
• Proactively identify areas for improvement by streamlining processes and implementing solutions to enhance overall productivity.
• Improve operations flows, draw workflow charts using Lucid software, and optimize workflows.
• Collaborate with Business Analyst and Project Manager to optimize workflows.
• Assist in administrative tasks given by executives such as, but not limited to:
· Focus on workflow tasks pertaining to Accounting and Operations
· Run reconciliation report and data analysis for sales, refund, chargeback, carrier data
· Run financial KPI analysis when needed.
• Provide support to the COO to ensure that company goals and objectives are accomplished and that operations run efficiently.
• This position requires initiative, attention to detail, the ability to learn quickly, and a passion for delivering strategic value in a fast-paced environment.
• Confidentiality – Maintain the highest level of confidentiality while handling sensitive information and matters pertaining to the COO and the organization.

Requirements:
• Night shift experience (at least two years)
• Must have previous relevant experience as an Executive/Virtual Assistant for at least two to three years.
• Must have own computer with minimum specs to perform the job function, preferably i7 or higher.
• Must have own stable internet connection (minimum 50 MBPS upload and download speed), with backup internet connection
• Graduate of any 4-year degree
• Relevant experience with Odoo ERP software is a plus
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Employment Type: Full-time
Work hours: 8 hours per day, 8:00 AM to 05:00 PM Central Time (actual work hours may vary)
Work Schedule: Monday to Friday
Rest Days: Saturday and Sunday
Work Set-up: Remote
Start Date: Immediately (ASAP)

We are looking for the brightest and hardest-working employees to join our team! Our company believes in the motto, “Work hard, PAY hard.” We are looking for individuals who are committed to their jobs and loyal to the company. In return, we will take care of you ALL THE WAY until your retirement. We offer a competitive salary and the best benefits package in the industry!

Benefits for full-time employees*:
• Work-from-home set-up
• HMO with one free dependent
• Retirement plan and Life Insurance with Union Bank
• 13th Month Pay
• 14th Month Pay (Performance Bonus) [14th Month Pay will be granted to the employee if they reach their annual KPI (Key Performance Indicator).]
• Guaranteed Annual Review
• Maximum non-taxable de-minimis
• Annual 8 days Paid Time Off
• Annual 4 Sick Leaves
• SSS, Pag Ibig, and PhilHealth Contributions
*Full-time contract to be offered after three months of freelance contract. Full benefits are to be granted after regularization, except for HMO and non-taxable de-minimis benefits, which will be offered upon absorption after the freelance contract.

Salary is negotiable based on experience. Please attach your resume link upon applying and confirm that you have the mandatory experiences/qualifications listed above.