Operations Associate

Job Summary
We are looking for an efficient and detail-oriented Operations Associate to join our team. In this role, you will be instrumental in managing daily administrative tasks and supporting our business operations. This is a remote position, enabling you to work from the comfort of your home.
Responsibilities:
– Assist in data entry and maintain accurate records.
– Manage client accounts and ensure updates are provided promptly.
– Handle account recovery processes and resolve issues related to accounts.
– Prioritize security and uphold client confidentiality.
– Collaborate with various departments to ensure smooth operations.
– Create online accounts for clients, schedule service calls, and respond to general inquiries.
– Establish new services according to client needs.
Remote Work Setup:
– Must possess a personal laptop or desktop with a minimum Intel 8th generation processor and 16GB RAM (or equivalent specifications).
– Must have a dependable internet connection with a backup, with a minimum speed of 25 Mbps.
Qualifications and Skills:
– A minimum of 2 years of proven experience in an Operations Associate, Data Entry, back office, or a similar role.
– Outstanding communication and active listening skills.
– The ability to work under pressure and adjust to changing schedules.
– Knowledge of database software is beneficial.
– Proficient with Gsuite and MS Office
– A Senior High School diploma or equivalent; additional relevant certifications are advantageous.
– Preferably with at least 2 years of Telco experience
What are we?
AirBills, a top Short-Term Rental (STR) Property Bill Management Software, fosters a positive company culture that plays a crucial role in its success. Here are some key aspects of AirBills’ culture:
Engagement and Motivation: AirBills creates an environment where team members feel valued and connected. This sense of belonging leads to improved job performance and commitment to organizational goals. In an industry with workforce challenges, this engagement helps retain skilled professionals.
Safety and Precision: The company culture emphasizes attention to detail, clear communication, and teamwork—essential qualities for success in this precision-driven industry.
Continuous Improvement: AirBills encourages a culture of continuous learning. Teamwork and professional development opportunities contribute to the company’s identity and guide its actions.
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