Operations Associate

Job Title: Operations Associate
MORNING to EARLY EVENING SHIFT PHL TIME
Schedule: Monday to Sunday (EST-PST time), 50 hours per week. 6 days shift One day off.
Commission-based?: NO
Per hour rate?: YES
Rate: TBD
Target Start date:3rd or 4th week of July
100% Longterm Homebased
Please read the whole job description and fill out the google form below. Strictly no PM’s
Essential Duties and Responsibilities:
• Answer/handle incoming phone calls and other communication in a timely manner
• Copying, typing, email communication, and distribution of all documentation
• Interact with team members
• Adhere to all company policies and procedures
Non-Essential Duties and Responsibilities:
• Perform other duties as assigned
Experience:
• Previous inbound call center experience or dispatcher in the Freight Industry highly preferred
• Experience in high stress and high call volume center preferred
• Prior dispatch/routing experience is preferred
• Must be willing to work during weekends
Other i.e. knowledge and skills:
• Effective oral, written, and interpersonal communication skills
• Excellent organizational skills with attention to detail
• Critical thinking/problem-solving skills
• Ability to manage and provide follow-up on projects/tasks, set priorities
• Proficient in Microsoft applications (Word, Excel, and Outlook)
• Ability to multi-task with minimal supervision
• Excellent customer service skills
• Collaborative/Teamwork orientation
• Excellent interpersonal skills with the ability to maintain effective working relationships with all levels of management and ability to excel in a team environment with internal and external contacts
Requirements:
-8gb of RAM
-at least 10 Mbps internet speed.
-Internet backup is a MUST
-Excellent communication skill is a MUST
-USB headset with noise-canceling is a MUST ( no to cellphone headsets)
-Minimal to none background noise workstation
-Experience in Logistics and Freight is highly preferred but not required.
-at least 2 years of BPO experience. ( International accounts only)