About iRestore Laser
At iRestore, our mission is to restore confidence by providing safe and effective solutions for improving health and beauty.
We are at an inflection point in our growth curve and are searching for a customer success associate to join us on our journey to become a major global beauty brand and hit the $100M mark within the next 3 years.
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What you’ll do:
> Collaborate closely with the Operations Coordinator to supervise logistics, fulfillment, and inventory planning activities to support business expansion.
> Aid in devising and executing internal workflows to improve transparency and operational efficiency.
> Assist the Operations Coordinator in handling day-to-day operational duties and offering support as required.
> Keep track of inventory forecasting, considering lead times and fluctuations in demand.
> Create and manage inventory databases to facilitate efficient tracking of supplies and materials.
> Regularly assess inventory levels to ensure adequate stock availability while minimizing excess inventory.
> Validate inventory counts, locations, and statuses against physical inventory.
> Generate periodic reports on inventory status, vendor performance, and transportation operations.
> Conduct thorough checks of inventory records for accuracy and completeness.
> Monitor vendor performance and promptly address issues or concerns to ensure smooth operations.
> Supervise all inbound and outbound transportation activities to guarantee timely and cost-effective delivery.
> Prepare ad hoc reports on operational tasks, providing detailed insights and analysis to support decision-making processes.
The ideal candidate has:
> 2+ years in an operational role with experience in the supply chain, logistics, distribution, and warehousing
> Experience in eCommerce DTC and B2B operations, including platforms like Shopify, Amazon Seller Central, and Shipstation
> Experience working with a global network of 3PLs and transportation providers
> Exceptional analytical skills with the ability to use data to drive business decisions
> Experience building and implementing an ERP system
> Experience with integration and retailer setup via EDI (electronic data interchange).
> Background in product management lifecycle
> Project management, communication, and organizational skills
> Comfortable working in a fast-paced and energetic environment
> Proficient in G Suite (Spreadsheets, Docs, and Drive)
> Highly analytical, data-driven individuals
> Strong attention to detail
Our Core Values and what we built our culture around:
WE THINK BIG: We have a forward-thinking, growth mindset and always consider the big picture in our decisions
PROACTIVE PROBLEM SOLVER: We use our problem-solving and analytical skills to make data-informed decisions
WE ARE COMFORTABLE BEING UNCOMFORTABLE: We work together to iron out improvements or changes to achieve goals
OPEN & HONEST COMMUNICATION/FEEDBACK: We communicate and share feedback with each other with radical candor and transparency
CONTINUOUS LEARNING & IMPROVEMENT: We are always improving the way we work and challenging each other to bring new ways of thinking to the table
PASSIONATE ABOUT WHAT WE DO: We strive to motivate and empower each other to contribute to a positive team culture
Company Benefits:
> Medical and dental benefits after six months of tenure
> Paid Time Off (PTO) for all full-time team members
> High growth trajectory with quarterly/annual reviews
APPLY FOR THIS JOB:
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