Operations Co-ordinator

Are you ready to join our team in the Philippines and take on a full-time role as our Operations Coordinator? In this pivotal position, you’ll be at the heart of our photocopier operations for Best IT & Business Solutions in Western Australia. Let’s delve into the details:

About Us:
Best IT and Business Solutions is an IT Managed Services Provider (MSP) that has evolved over the past 20 years into a versatile organization with offices in Perth, Broome, Karratha, and Kununurra. We specialize in providing complete integrated IT solutions for small to medium businesses across Western Australia. In addition, we proudly operate a thriving photocopier division, servicing a wide range of office equipment, including the full spectrum of Fujifilm Photocopiers.

Why Choose Best IT?

Professional Development: We believe in continual learning and improvement. You will have opportunities for upskilling with relevant certifications.

Great Work Culture: Join our collaborative, supportive, and enthusiastic team.

The Role

This role is a remote position based in the Philippines, and it reports directly to the Operations Manager. You will utilize your exceptional customer service experience to build customer relationships and work with technicians on scheduling jobs for a range of clients across the Northwest of Western Australia.

Responsibilities As a member of our team, you will:

Answer incoming phone calls and respond to emails from clients and vendors in a professional and timely manner.
Coordinate and book staff travel and accommodation.
Work cross-functionally with internal service delivery teams to ensure customer needs are being met.
Manage stock by ordering and disbursing stock and parts.
Monitor jobs to ensure they are completed and closed within our Key Performance Indicators (KPIs).
Collate and prepare reports.
Maintain our databases by ensuring customer records and details are up to date while ensuring compliance.
Requirements The ideal candidate will possess:

Experience in working as Business Support, Administration, or Coordinator.
Excellent customer service skills.
Intermediate computer skills.
Complaint handling and conflict resolution skills.
Ability to work under pressure, multitask, and work autonomously.
High attention to detail.
Outstanding verbal and written communication skills.
A love for working in a team environment.
This is an ongoing, full-time remote role based in the Philippines with a negotiable salary. Flexible working arrangements can be discussed, and this is an excellent opportunity to join this growing Australian business that offers a fantastic and friendly culture.