Operations Coordinator

IMPORTANT NOTE: ONLY CANDIDATES WHO APPLY USING THIS LINK WILL BE CONSIDERED FOR THE ROLE:Click to view/jobs/1713301013

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Salary: 87,000 PHP / month

What we offer:

– 100% Remote Work – Work from home/work from anywhere
– Schedule Flexibility – No time tracker / no micromanagement
– Above market pay in line with your experience and the roles responsibilities and impact
– Unlimited PTO
– Health & Wellness Reimbursement
– Open Book Management – Click to view/pages/cr-we-practice-the-great-game-of-business

Job Overview:
CR Fence & Rail is currently looking for an Operations Coordinator to join our team. As an Operations Coordinator, you will play a vital role in ensuring the smooth flow of projects from inception to completion. You will manage project schedules, coordinate with sales staff, schedule crews and deliveries, and oversee material procurement and inventory control.

Key Responsibilities:
1. Manage Project Flow and Scheduling:
– Coordinate the entire fencing project lifecycle, from initial client contact (estimates, quotes) through project completion and final sign-off.
– Partner with the inventory management team to ensure accurate inventory control systems, including stock levels, usage tracking, and reorder points, to optimize inventory management and minimize costs.
– Collaborate with sales and design teams to ensure smooth project handoff and address any material or specification changes during the process.
– Monitor project timelines and proactively identify potential roadblocks or delays, implementing solutions to keep projects on schedule.

2. Ensure Material Procurement and Inventory Control:
– Maintain sufficient stock of fencing materials (poles, rolls, gates, etc.) to meet project needs.
– Liaise with the inventory team to place timely orders and track deliveries.
– Monitor inventory levels and ensure materials are stored safely and securely.

3. Facilitate Customer Communication and Satisfaction:
– Serve as the primary liaison between clients and installation teams.
– Coordinate with the installers once confirmation is received that the site is ready for the job. This will include but is not limited – to site prep coordination, city/county permitting, clearance from utility companies for digging when applicable, etc.
– Address customer inquiries and concerns promptly, ensuring timely resolution.
– Coordinate thorough post-installation inspections to ensure customer satisfaction with the completed fence.

Requirements:

Role Requirements:
– Minimum of 5 years of experience in REMOTE project coordination, operations management, or related field.

Role Preferential:
– Previous experience in operations relating to construction or fencing industry is preferred.
– Knowledgeable/used: CompanyCam
– Knowledgeable/used: Buildertrend, SumoQuote, Click to view
– Knowledgeable/used: Click to view, or Click to view, ArcSite

Role Exclusion:
– Sales (will be handled by sales person) << you will provide all the needed information and answer any questions to close on sale - Customer service (will be handled by CS) << you will need to take their feedback and address/coordinate with an installer to resolve issues Education: - Bachelor's or equivalent Experience: - 6-10 years of relevant experience Management: - 1-3 years experience (Preferred) Scope of Control: - Has control over a team's work Impact: - Jobs at this level have a direct impact on the performance of a team or department. These jobs typically require strong leadership and interpersonal skills, and the incumbent is responsible for setting direction, motivating team members, and achieving team goals. (Mid-level roles) Degree of Technical Skills: - Has good working and background knowledge of the area of practice. - Can complete tasks independently with little guidance. - Can identify and troubleshoot complex problems. - Can mentor or train others. Degree of Problem Solving: - Individuals at this level are able to identify and prevent problems before they occur. They are able to think critically and creatively to identify potential problems and develop solutions. - Are able to work independently to solve problems. Task Complexity: - Tasks are more complex and require some problem-solving skills. - There is some ambiguity or uncertainty involved in completing the tasks. - The tasks require more specialized skills and knowledge. - The tasks can be completed in a reasonable amount of time. Hardware Required: - This level of hardware is sufficient for basic tasks such as web browsing, email, and word processing. - The hardware requirements for this level are relatively low, and a basic computer or laptop will be sufficient. Why join CR Fence & Rail? CR Fence & Rail is a fast-growing, disruptive company. The job required here is often messy, challenging & fast pace. One will most likely have to do hard/difficult things, have to learn new skills (relevant to your job/career goal), have to have uncomfortable conversions and be graded 100% on your outcome/output (not time spent). The bottom line is that working at CR Rail & Fence is NOT for everyone. However, for the right person, this job will be a kick-ass, messy, fun, challenging, and rewarding place to work. CR Fence & Rail aims to empower people to easily install handrails and keep their loved ones safe, globally. Are You the Right Fit? Let Us Explain... Besides having the right job experience, which is someone who has demonstrated in the past of having done (or solve our exact issues & a proven track record of success), we are looking for people who can succeed "in spite of"... - Learn and do a good job in spite of poor onboarding and training. - Communicate quickly & efficiently in spite of being remote and rarely doing meetings. - Do the job and do the job well in spite of ambiguous and incomplete processes. - Make improvements to our process in spite of being so busy executing the process. - Get the job done with flying colors, on schedule, and on budget in spite of all the difficulties we face as a startup. You can learn much more about CR Rail & Fence's About Us, Core Value, Work Principles, Detailed Benefits, Bonus Structure, and more at: Click to view/pages/cr-job-benefits Recruitment Process 1. The recruitment process is all initially at your pace. We only do in-person interviews in the final step. We will initially ask yes/no & numeric questions to verify your relevant experience. 2. We will ask you to list out your key responsibilities from your previous companies. 3. We will then ask you to demonstrate past responsibilities to support your list of key responsibilities and success metrics. 4. Then we will select a few applicants to do a paid trial task (we will provide actual problems/issues we face that you will try to resolve). 5. Lastly, we will do a final in-person interview (at this point, you would most likely have passed most of the job competency and experience assessment and this is a job/culture fit + opportunity for you to ask/understand us better). IMPORTANT NOTE: ONLY CANDIDATES WHO APPLY USING THIS LINK WILL BE CONSIDERED FOR THE ROLE:Click to view/jobs/1713301013 If you are unable to access the link, please find the job here at Click to view/jobs Please manually type this link in the url Click to view/jobs