Operations Coordinator, US

Please apply via – Click to view/careers/66?source=aWQ9MTY%3D

The Company

2San exists to provide the highest quality, market-leading medical products and consumables to enhance the experience and outcome for both patient and healthcare professionals. With the combination of our extensive experience and expertise in delivering complex government contracts globally, our reputation remains critical to our future strategic objectives.

The Role

This role will give you the opportunity to develop to interact with a diverse range of customers across the USA and work in a high-performance team environment to maximize your potential.

You will play a fundamental role in maintaining our high level of customer satisfaction and you must have a high attention to detail and accuracy with a customer centered focus.

Key Attributes: HUNGREY, HUMBLE & SMART

Key Requirements

Previous experience in supply chain processes and order management
Previous experience in customer service
Excellent English-speaking skills
Strong communication skills
Capable to work under pressure

Main Responsibilities, tasks & duties:

Process Sales / Purchase orders through to shipment ensuring full compliance with system processes (Microsoft BC)
Manage customer orders and provide status updates to customers
Work with Supply Chain and warehouse team to plan for and process inbound deliveries
Maintain inventory records in system to ensure accuracy with warehouse inventory reports at all times
Maintain order trackers for reporting and workflow management, providing updates to key stakeholders as required
Respond to customer enquiries and escalate issues that arise

Current Daily tasks:

Process inbound stock in system
Maintain order tracker on a daily basis
Receive, ship and invoice orders
Provide status updates to customers (ETA, POD)
Create shipping documents (e.g. packing slips / pallet labels)
Book couriers / freight for outbound orders with 3PL providers
Create / maintain all Purchase Orders in system
Create / maintain all Sales Orders in system
Create new items and ensure master data in system is kept up to date

Circumstances

Fluent in English (C2 or above)
Must be eligible to work in region
Must be able and passionate about working remotely alongside globally dispersed teams.
Work Hours
Workdays: Monday – Friday 8pm – 5am Philippines Time
Philippine public Holiday- Holidays can be taken by agreement, unpaid.
United States public Holiday- Holidays can be taken at the standard rate or swapped for Philippine holidays.
Reasonable additional hours may be required from time to time.

Equipment

Contractor to have a laptop, monitor, headset and camera to use during their work hours.

*****

The above are the primary experiences, skills and competencies and that the job holder will be required to demonstrate and to cultivate over time. We expect that individuals will join us with the essential foundations and have a passion to develop these in order to flourish and grow their career journey with us.

Job Evaluation

We have completed an evaluation of all job roles across the organisation to determine positioning and grade classification within our new performance and career progression framework. A rigorous analysis regarding the level of experience, competence, demand, influence and accountability required from each job role within our structure was completed in order to make informed decisions. The framework will offer a structured pathway to your long-term development and career progression with the company.

We have evaluated your job role as Grade 2. Your manager will utilise the framework to support your development thoroughly into this grade, and to guide your performance and professional discussions.

What Next?

This job profile along with our performance and career progression framework will form ensure you have the essential components to truly flourish and grow. You will work with your manager and use these tools to build your capability and profile across the business, and to ensure you have a long and rewarding career with us.