Hello administrative and operations professionals!
My name is Sadie, and I am the founder and co-owner of Tradlands. We create essential women’s clothing in small, responsibly made batches. Each new product, like our business, is developed slowly and thoughtfully, with respect for the people we work with and our customers. We are a warm, respectful, and fully-remote team. We have a flexible and remote work setup. Please check us out to get an understanding of our company:
Right now we are looking to hire a highly organized and resourceful Operations and Customer Service Lead who can be responsible for aspects of our daily and weekly operations processes. This is a Full-Time Remote position.
These tasks include:
– Creating, processing, and invoicing bulk and wholesale orders
– 3PL management (inventory reports, communication, etc.)
– Operations related reporting and KPIs
– Helping to perform daily checks and updates for Customer Service
– Compiling monthly order fulfillment costs and other data
– Being able to step in for customer service during busy times, or if our customer service rep is out of the office. Learn and understand our policies, products, and FAQs, to answer customer questions.
– Handling additional company and/or personal projects as needed
– You will be provided with clear SOPs to ensure success.
– You will also be trained on customer service, so that you can step in to assist customers when needed (e.g. if our customer service rep is out of the office, or if there is a higher volume of customer demand than usual).
We are looking for an Operations & CS Lead specifically with these requirements:
– Excellent English communication skills, including both reading comprehension and writing
– At least three years of experience in a professional administrative or operations position
– Comfort with Google sheets/excel required, including basic understanding of formulas and formatting
– Has the ability to learn our processes and follow them accurately, with attention to detail
– Available to overlap with EDT time zone (New York) by at least 2 hours per day; our normal business hours are 10 am to 6 pm EDT
– Ability to respond to messages (with discretion as needed) outside of stated working hours (i.e responding to questions in Slack)
– Experience with apps such as Slack, Google Workspace, and Asana among other productivity apps.
– You will be responsible for furnishing your own computer.
– You are required to have dependable high-speed internet access.
– Your responsibilities will include (but will not be limited to):
– Creating, processing, and invoicing bulk and wholesale orders
– 3PL management – inventory reports, communication
– Obtaining freight forwarder quotes and managing receiving of bulk shipments
– Operations related reporting and KPIs monthly
– Helping to perform daily checks and updates for Customer Service
– Compiling monthly order fulfillment costs and other data
– Being able to step in for customer service during busy times, or if our customer service rep is out of the office.
– Learn and understand our policies, products, and FAQs, to answer customer questions.
– Handling additional company projects as needed, such as lowering warehouse costs
– Building and maintaining Standard Operating Procedures (SOPs) for your areas of responsibility
This Position Is Perfect For You If…
You’re Highly Organized and Detail-Oriented.
You are organized enough to make sure that you’re on top of your own goals and responsibilities. You also have the ability to pay attention to the smallest details in forming the big picture of the project.
You are Self-motivated.
You are someone who gets the job done and delivers on time. Ideally, you are self-directed, self-motivated, and don’t need someone to look over your shoulder or double check your work after the onboarding period.
You’re a Resourceful Problem Solver.
You understand how to leverage the necessary tools and resources at hand to come up with solutions.
You are Technically Savvy.
This role requires you would like to work across a multitude of software applications to support our customers. Experience with Shopify, WMS, 3PL, and related DTC applications is helpful but not required.
Our hiring process is made up of 3 parts, so please be aware that you will need to dedicate time for a questionnaire, a short pre-interview test, and a one-on-one interview.
Please apply by filling out this questionnaire: /WwqT8U9dyyS2LDbs8
* Applications are due by Thursday, November 8th. *
Employment Details:
– $800 USD / MONTH
– You will earn 80 hours of paid vacation annually
– You may take off all the national Philippine holidays
– You will be paid the Philippine 13-Month Pay (prorated from your start date)
– Long Term employment
– Full-time employment
Thank you for taking the time to consider this position. I look forward to hearing from you soon!
– Sadie
APPLY FOR THIS JOB:
Company: Laser Transfer Supplies
Name: Sadie Beaudet
Email: