Operations Lead

Oh Hello! We are a creative branding and marketing agency that helps our clients turn strangers into loyal fans by solving complicated problems through design and creative thinking.

About the job:

We are seeking an Operations Lead with exceptional English communication skills and 2-3 years of experience working in an agency environment. As our Operations Lead, you will be responsible for managing our daily operations in a fast-paced environment, ensuring projects are completed within budget and on time, optimizing our resources and processes, and ensuring client satisfaction with our services. This person should have strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities.

Responsibilities
Develop and implement operational strategies to improve efficiency and effectiveness in a fast-paced environment
Ensure projects are completed within budget, on time, and with the highest quality standards, while communicating updates to team members and clients and providing solutions to any issues that arise
Manage resources, including staffing, equipment, and technology, and adjust as necessary to meet project needs
Develop and maintain relationships with clients, ensuring their satisfaction and retention, while identifying opportunities for growth and upselling
Identify areas for improvement and develop solutions to address them, collaborating with the team to optimize processes and workflow, and continually improving our services and offerings
Provide training and guidance to team members to foster a culture of learning and development and ensure their success in a fast-paced environment
Foster a positive and collaborative team environment that encourages creativity, productivity, and a strong work ethic while promoting a sense of community and work-life balance
Requirements
2-3 years of experience working in an agency environment, with a proven track record of successfully managing complex projects
Exceptional communication skills in written and verbal English, with a focus on clear and concise messaging
Experience with project management tools such as Asana or Trello, and proficiency in other relevant tools and technologies
Strong analytical skills and attention to detail, with a data-driven mindset and focus on results
Excellent interpersonal skills and the ability to build relationships with team members and clients, with a customer-centric approach to service delivery
Ability to manage multiple projects simultaneously and prioritize competing demands while maintaining attention to detail and quality
Strong leadership and management skills, with a focus on mentorship, coaching, and team development
Ability to work independently, take initiative, and collaborate with the team to achieve common goals

Important: Send a cover letter and specify your work history with a reference person we can contact. Please also include your resume, a 1-2 min audio recording introducing yourself and your experience as an operations lead, a picture of your internet speed, and a portfolio (if applicable) link.

Include #RockstarOperations on your heading so we know you’ve read the full job description.

We look forward to hearing from you!