Operations Manager

We are in need of an Operations Manager who will assist the client to ensure that company workflows, systems, and processes are running smoothly, efficiently, and within budgetary guidelines. This is a part time position of 20 hours per week for a monthly salary of $560.

You will be responsible for:
* Answer emails and phone calls from customers.
* Pre-screen booking requests including customer verification.
* Follow up with external customers and make sure that the service level requirements are met.
* Handle inquiries from customers in a responsive manner
* Management of files from booking received, completion of service and monitoring of payments.
* Prepare presentations according to instructions given.
* Accurate and efficient data entry of customers and associated information into the relevant data bases.
* Ensuring all operations are carried on in an appropriate, cost-effective way.
* Improving operational management systems, processes and best practices.
* Formulate strategic and operational objectives
* Check process conditions and make recommendations to the client for any process improvement, system enhancements, ensuring files are policy and code compliant.
* Maintain an up-to-date database/document of customer information, policies and procedures with all relevant information
* Deliver the highest customer service and loyalty.

Role Requirements
* Someone with good computer skills and keen attention to details as you will be dealing with online documents and sales records.
* Have excellent communication skills for holding detailed conversation over the phone and email.
* Have excellent analytical skills and sales understanding
* Outstanding organisational skills
* Can make sound judgement and decisions within your scope
* A team player and are adaptive to the change
* Working knowledge of spreadsheet and word-processing program
* Knowledge of organizational effectiveness and operations management.
* Excellent multitasking, time management and organizational skills
* Ability to work with minimum supervision
* Must have a PC and reliable Internet connection

This is part-time remote position with a competitive salary and benefits package. If you meet the requirements and are interested in this position, please submit your resume and cover letter for consideration.

To apply:
1. Change the Subject to “Efficient Operations Manager”
2. Include the link to your resume
3. Describe your experience that will be helpful in the role.