Operations Manager

** Attention to details is critical for this opportunity. Please read this description carefully **

Hi, I’m Dr. Heather

I’m a registered dietitian who specializes in digestive health. My program, gutTogether® helps women from all over the world find relief from their digestive symptoms by pinpointing and addressing the root cause. I am an author, a speaker and mentor to other dietitians and healthcare practitioners and my mission is to revolutionize the approach to digestive care by shifting away from conventional methods and instead empowering individuals to comprehend the origins of their symptoms while equipping them with preventive strategies.

All responses to this job posting must start with your favorite color or you will not be considered.

You will be my operations manager in charge of making sure that all of the back-end business operations are performed on time and completely. This is a part-time role with the opportunity to advance to full time in the near future. This role must have great communication skills as some copywriting will be required. We have great relationships and work closely with our clients. We go above and beyond and always over-deliver.

Right now I am looking for someone to work 9am-1pm CST or 1pm-5pm CST to do the following:

BUSINESS OPERATIONS:
-Client Management through ClickUp
-Onboarding new clients
-Offboarding completed clients
-Monitoring client progress and symptom data
-Monitoring client enrollments in membership and off boarding at due date
-Monitoring client payments
-Managing client setup for practitioner program

Email management
-Checking Dr. Heathers email and responding accordingly
-Sorting specific emails for Dr. Heather to respond to
-Scheduling marketing emails
-Monitoring email analytics and tracking

Launch management
-Scheduling launch emails
-Monitoring launch data
-Setting up checkout pages on Thrivecart

Systems Management
-Managing systems
-Troubleshooting internal items, software, etc.

Podcast management
-Ensure podcast gets uploaded, scheduled, etc on time
-Coordinate with podcast guests

Team management
-Onboard, support and train new team members (if applicable)
-Manage calendar for meetings

Data Management
-Continue to track Google analytics data
-Understand and interpret data from looker studio

Position requirements:
-Understand ClickUp for team collaboration
-Other platforms used: WordPress, Google Drive, Canva, Slack, Buzzsprout
-Very skilled in communicating in English
-Complete a small trial project as a part of the interview process to ensure you are a good fit for this position.
-Check in daily (before starting and when finishing) about assignments each day
-Be able to follow SOPs and update them on an as needed basis based on business needs

About you:
We need someone who is excited to add value to the MDL team, our amazing clients, learn a lot, work hard, and have fun. This person is willing to try on different roles, do what it takes, and switch gears quickly. We care about attention to detail. But most of all, we care about communication + transparency.

Personality requirements:
-Responsive and fast
-Original and creative ideas
-Attention to detail
-You’re not afraid to try something you’ve never done before or something that doesn’t fit perfectly in your wheelhouse
-Leadership. You provide constructive feedback with love and grace and are constantly thinking of ways to support the team
-Inquisitive. You ask lots of questions before proposing solutions.
-Reliable. You do what you say you’re going to do when you say you’re going to do it.
-Growth. You value growth. You always find ways to improve yourself and be the best version of yourself.

Salary: $300 USD per month, paid bi-weekly (subject to raise within 3 months depending on work). You will be an independent contractor.

To learn more about the mission of gutTogether please visit: Click to view and to learn more about Dr. Heather please visit Click to view