Operations Manager

About Us:
Clear Solid Agency Inc. is a thriving advertising agency dedicated to empowering businesses through strategic and data-driven campaigns. We’re seeking a detail-oriented and organized Operations Manager to spearhead our onboarding process and leverage Notion to streamline internal operations. You’ll play a pivotal role in ensuring a smooth and efficient client experience from day one, while fostering a collaborative and organized work environment.

Responsibilities:
Onboarding Expertise:
Design and implement a comprehensive onboarding process for new clients, encompassing initial contact, information gathering, contract finalization, and account setup.
Develop clear and concise onboarding materials, including checklists, templates, and training resources, utilizing Notion for easy access and updates.
Manage client expectations throughout the onboarding journey, providing timely communication and addressing any questions or concerns.
Notion Mastery:
Champion the agency’s Notion system, ensuring its effective utilization for onboarding workflows, project management, client communication, and knowledge sharing.
Create and maintain standardized templates, databases, and workflows within Notion to optimize efficiency and consistency across all operations.
Conduct regular system audits and implement improvements based on team feedback and evolving needs.
Train and support team members on effectively using Notion for their respective roles.
Operational Excellence:
Oversee the smooth flow of internal operations, identifying and streamlining processes to enhance efficiency and productivity.
Manage and prioritize agency tasks, ensuring timely completion and adherence to deadlines.
Implement project management tools and methodologies to maintain clear visibility and control over ongoing projects.
Foster a culture of collaboration and communication within the team, facilitating seamless information sharing and problem-solving.

Qualifications:
3+ years of experience in operations management, preferably within a marketing or agency environment.
Proven track record of successfully onboarding new clients and ensuring a positive experience.
In-depth knowledge and experience using Notion for project management, task tracking, and knowledge base creation.
Strong understanding of Facebook advertising workflows and best practices (a plus).
Excellent organizational skills, attention to detail, and ability to prioritize effectively.
Exceptional communication, interpersonal, and collaboration skills.
Proficient in project management tools and methodologies.

Benefits:
Competitive salary and benefits package.
Opportunity to work in a fast-paced and dynamic environment.
Be part of a growing and innovative team.
Contribute to the agency’s success and growth.

To Apply:
Please submit your resume and cover letter highlighting your relevant experience and passion for streamlining operations through efficient onboarding and Notion expertise.