Operations Manager

Company Summary:
DR Signature Events is a dynamic startup specializing in portable Photo Booth services and sales. Our commitment is to deliver exceptional experiences at events, capturing memories and providing entertainment through our innovative photo booth solutions. As we continue to expand, we are seeking an Operations Manager to lead our virtual assistant team and contribute to the success of our growing company.

Responsibilities:

1. Team Leadership:
– Lead and manage the virtual assistant team, providing guidance, support, and fostering a collaborative work environment.
– Coordinate tasks and ensure efficient workflow within the virtual assistant department.

2. Strategic Planning:
– Collaborate with the Founder/Owner to develop and execute strategies for virtual assistant operations.
– Contribute to the overall business strategy and operational efficiency.

3. Task Management:
– Assign tasks to virtual assistants based on business needs and priorities.
– Monitor task completion, ensuring timely and high-quality deliverables.

4. Communication and Coordination:
– Serve as a liaison between virtual assistants and other departments, facilitating seamless communication.
– Collaborate with department heads to ensure alignment with organizational goals.

5. Performance Monitoring:
– Track and evaluate the performance of virtual assistants, providing feedback and support for professional development.
– Implement performance improvement plans when necessary.

6. Training and Development:
– Design and implement training programs for virtual assistants to enhance skills and capabilities.
– Stay informed about industry best practices and incorporate them into training initiatives.

7. Operational Efficiency:
– Identify opportunities for process improvement within the virtual assistant department.
– Streamline workflows and implement tools or technologies to enhance operational efficiency.

8. Reporting:
– Prepare and present regular reports on virtual assistant operations, highlighting key performance indicators and accomplishments.
– Provide updates to the Founder/Owner on departmental activities.

Direct Reports:
– Customer Support Virtual Assistant
– Administrative Virtual Assistant
– Social Media Virtual Assistant
– Other Virtual Assistants based on specific roles and responsibilities.

Qualifications:

– Bachelor’s degree in Business Administration, Management, or a related field.
– Proven experience in team leadership and operations management.
– Strong organizational and project management skills.
– Excellent communication and interpersonal abilities.
– Familiarity with virtual assistant tools and technologies.
– Ability to adapt to a dynamic startup environment.

Please note that this position will be responsible for the duties of the direct reports and will hire and release responsibilities as the business expands.