Operations Manager – Ecommerce

Job Title: Operations Manager

Company Overview:
Beard and Bones is a dynamic UK-based Ecommerce brand specializing in men’s cosmetic products, including an extensive range of beard care items. As we continue to grow, we’re looking for an Operations Manager to join our team. This role involves managing the team and assisting the owner with the day-to-day running of the company.

Who We Are Looking For:

An individual with an analytical and problem-solving mindset, capable of making data-driven decisions.
Someone adaptable and flexible, able to navigate and thrive in the dynamic eCommerce landscape.
A results-oriented professional, focused on achieving and exceeding targets.
Excellent interpersonal and communication skills for effective collaboration with stakeholders at all levels.
Self-motivated and organized, with a keen attention to detail and the ability to prioritize tasks effectively.
Strong leadership and decision-making skills to drive successful eCommerce operations.
An individual with an Extroverted Thinking (ENTJ) personality type, displaying assertiveness, confidence, and a focus on strategic planning and execution.
Essential Skills and Qualifications:

Bachelor’s degree in Business, Marketing, or a related field.
Minimum of 2 years of experience in eCommerce operations management.
Strong knowledge of eCommerce platforms, technologies, and industry best practices.
Proven experience in developing and implementing plans to improve the customer experience.
Ability to work collaboratively and effectively with cross-functional teams.
Proficiency in customer data analysis and business intelligence tools.
Key Responsibilities:

Develop and execute strategies to enhance customer service throughout the eCommerce journey.
Monitor sales performance, track key metrics, and analyze data to identify areas for improvement.
Implement efficient processes and improve the Standard Operating Procedures (SOP).
Utilize customer data analysis for informed decision-making.
Manage the Customer Service Team and handle inquiries, complaints, and feedback.
Evaluate the performance of promotional campaigns and make necessary adjustments.
Stay updated with industry trends and implement relevant strategies for growth.
Collaborate with various departments to ensure seamless operations.
Manage inventory levels and customer accounts.
Develop strategies for cost reduction and operational efficiency.
Wages and Work Schedule:

$10 per hour, paid weekly (negotiable for highly qualified candidates).
Part-time position, approximately 15 hours per week.
Working in UK timezones, 8 hours behind, 3 hours per day,
Monday to Friday: 9am – 12pm UK – (5pm-8pm php time)

Application Process:

Introduce yourself and explain why you would like to join our company.
Send a link to your resume and highlight your eCommerce management experience.
We will select key candidates for further interviews and trials.
Important: Include the word “Lemon” in the subject line of your email to be considered. Applications without this will be rejected.

If you are an analytical, highly driven individual ready for a new challenge with a growing Ecommerce company and believe you can contribute to our success, we would love to hear from you. Send us your application today!