Operations Manager for Appointment Setting and Marketing Team (Small Digital Marketing Agency)

Role Overview: We currently have an exciting opportunity for a dynamic and highly organized individual to join our team as an Operations Manager for our small digital marketing agency. As a key player in the agency, you will work closely with everyone on the team and help our CEO oversee the day-to-day operations of our appointment setting and marketing team. Your primary responsibilities will include ensuring the team meets performance goals, optimizing the appointment-setting process, providing administrative support, and contributing to the overall efficiency of our operations. The ideal candidate has a strong background in operations management, excellent leadership skills, and a passion for driving results.
Work hours: 40 hrs per week
Salary: Starting at PHP 70,000
This role requires experience and knowledge of the following Apps:
– Go HighLevel
– Slack
– Asana/ClickUp
– Google Sheets
– Google Docs
– META Ads Manager (Preferred but not required)
Business Overview:
– Digital Marketing Agency:
– Social Media Advertising (Paid Ads)
– CRM Management
– Automation
– Funnel Building
– SMS + Email Marketing
– Appointment Setting
– Ad Creatives (Editing/copywriting)
Key Attributes:
– Demonstrates strong leadership abilities and can effectively manage and inspire a team.
– Communicates clearly and effectively, fostering strong relationships with team members and clients.
– Capable of analyzing data to make well-informed decisions that drive performance improvements.
– Has great problem-solving skills and the ability to handle escalations effectively.
– Must have experience with performance tracking and KPI management.
– Works collaboratively with cross-functional teams.
– Critical thinker has the ability to ask good questions (re the project)
– Someone looking for a long-term work opportunity
Key Responsibilities:
– Lead and manage the appointment-setting team and track KPIs ensuring they meet performance goals
– Conduct one-on-one meetings and team calls to identify areas for improvement and provide coaching.
– Collaborate with the CEO to develop and implement strategies to optimize the appointment-setting process.
– Manage scheduling, workload distribution, and resource allocation to ensure efficiency
– Monitor and collaborate with the team closely to ensure smooth daily operations.
– Assist the CEO with day-to-day operations, client support, and administrative tasks.
– Enhance client relations by ensuring high-quality service and communication from the appointment-setting team.
– Review Accounts and propose and Implement strategies to improve client satisfaction and overall results.
– Stay updated on industry trends and best practices to improve team performance and client outcomes continually.
– Assist in the recruitment and onboarding of new team members.
– Maintain organized records and documentation to streamline operations.
Minimum Technical Requirements:
– Internet Speed: Download: Minimum 50MBPS, Upload: Minimum 20MBPS (will be checked live during your Zoom interview)
– Computer Specs: 16GB RAM computer (Windows OS or M1/M2 Mac).
– Back up internet (a MUST): Fast internet and Mobile Data (Personal Hotspot)
How to submit your application:
Make sure to attach and submit the following in your Job Application Form:
Link to Intro Video
Updated Resume
Profile image file
Link to portfolio
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