Operations Manager for E-commerce Brand

We are a growing company with 2 E-commerce stores, and we’re expanding even further. We’re looking for an experienced Operations Manager to join our dynamic team and contribute to our growing businesses. This role requires a strong aptitude for customer support, E-commerce operations management and effective team leadership. It’s a full-time position.

IMPORTANT: PLEASE READ THE ENTIRE JOB DESCRIPTION, FOLLOW ALL INSTRUCTIONS, AND ANSWER ALL QUESTIONS FOR YOUR APPLICATION TO BE CONSIDERED.

Work hours will align with U.S. business hours. There will be an initial 2-month trial period.

The candidate will be expected to handle the following tasks:

• Team Leadership and management: Lead and manage the operations teams, including Customer Service representatives, Products team, and Orders team. Provide guidance, support, and mentorship to ensure team members perform at their best. Monitor key performance indicators (KPIs), analyze operational data, and generate reports to identify areas for improvement and track progress.

• E-commerce Operations Oversight: Take charge of day-to-day e-commerce operations including for all departments below, ensuring smooth and efficient functioning across all aspects of the platform.
—Customer Service: Ensure exceptional customer experiences by overseeing the customer service team, addressing inquiries, resolving issues, and optimizing customer satisfaction.
—Product Management: Collaborate with the products team to ensure accurate and appealing product listings, timely updates, and efficient inventory management.
—Order Processing: Manage the orders team to guarantee efficient order processing, accurate order fulfillment, and timely shipment.

• Vendor Management: Oversee vendor relationships, ensuring timely and accurate communication including via calls, negotiating terms, and optimizing supply chain efficiency.

• Managing Dealer program: Working on establishing and growing our dealer network to which we sell our products in bulk.

• Problem solving and Process Optimization: Keep an eye out for and fix any operations issues as they arise. Continuously assess and refine operational processes to enhance efficiency, minimize errors, and improve overall performance.

• Cross-functional Collaboration: Collaborate with Marketing, Sales, and IT teams to align operations with business goals, promotional activities, and technical enhancements
.
• Platform Maintenance: Ensure the e-commerce platform is up-to-date, user-friendly, and technically functional.

Qualifications:
• A Bachelor’s degree in Business, E-commerce, or related field (or equivalent experience)
• At least 2+ years of experience in E-commerce operations, with a preference for a managerial role
• Strong leadership skills to motivate and guide teams effectively
• Proficiency in Shopify platform and relevant software (e.g., Google Workspace, ClickUp, Airtable)
• Excellent organizational and problem-solving abilities
• Outstanding communication and interpersonal skills.
• An analytical mindset with a focus on data-driven decision-making
• A customer-centric approach and a passion for delivering exceptional service
• A detail-oriented and committed to maintaining high-quality standards

Communication and meetings will be primarily conducted through voice chat (Google Meet) and Slack.

Before we proceed, here are a few things we’d like to confirm:
• We will pay you every week via Remitly to start
• Your work schedule will consist of 40 hours per week
• Your working hours will be from 10 PM to 7 AM (with a 1-hour break), PHT, five days a week
• You will send report at the end of your shift every day (this is a must) with the following questions answered:
—What did you do today? (detailed description)
—What issues did you run into?
—Is there anything I can help you with?

If you’re okay with the above, please reply with “I AGREE TO ALL TERMS” and answer the following questions in complete sentences, using proper grammar and punctuation (please answer in number format instead of in paragraphs):

1. Give a brief overview of your background in Ecommerce Operations and what your main responsibilities have been.
2. How large of a team have you managed before?
3. Have you worked with Shopify before?
4. How fast is your internet?
5. Do you have a reliable computer?
6. Do you have another job or commitment?
7. Do you experience power outages and/or internet issues? If so, how many times a week/month?

Please write “I AM YOUR OPS MANAGER” in the SUBJECT LINE to indicate that you have read the entire job description.

Please also include your cover letter and resume.