Operations Manager – Janitorial Company

***PLEASE READ FIRST***

I have been a Jack of all trades for too long, helping me create the work-life balance I desperately need.

I am looking for the ultimate Operations Manager – a long-term relationship. You will work beside me (COO and our Office Manager).

I am looking to make a substantial push in our small janitorial company, and we need someone who can strengthen my weaknesses: Consistency, organization, and implementation. I am looking for someone who has a passion for learning. I have built this company by educating myself along the way. If I don’t know something, I figure it out.

I am seeking individuals who require constant guidance. We value self-motivation, proactive problem-solving, and the ability to make independent decisions. Our ideal candidate is someone who takes initiative, thrives in a dynamic work environment, and can contribute to the growth of our company without the need for constant supervision. Individuals who are not driven, lack a strong work ethic or are resistant to taking ownership of their responsibilities may not align with the expectations and culture of my organization. We are looking for team members who embody a commitment to excellence and are eager to contribute to the success of our janitorial cleaning company.

Also, I won’t entertain applicants who respond with one-liner responses, such as ” Hire me, I’m very interested,” without describing their experiences or providing a resume/portfolio.

The wage I am willing to pay will be based on probation period and performance, meaning I will most likely start at $9 during your probation period and increase after that. If that is okay, please apply.

This position will also be from 10 am to 6 pm Monday – Friday EDT.

If this is okay, please continue.

Job Title: Operations Manager

Company Overview:

Join a leading janitorial cleaning company with a reputation for delivering exceptional services to a diverse clientele. As we expand, we are searching for an experienced and dynamic Operations Manager to play a pivotal role in overseeing the seamless operations of our growing cleaning business.

Position Summary:

As the Operations Manager, you will become a key partner to our COO and management team, providing top-tier administrative support and strategic guidance. This role involves working closely with our executive team, collaborating on crucial initiatives, implementing effective strategies, and ensuring the smooth running of our cleaning operations.

Responsibilities:

Operational Mastery:
– Inventory management of supplies both office and field.
– Maintain equipment and key inventory, tracking both handovers and collections.
– Approve cleaner timesheets and inquire about discrepancies when needed
– Purchase supplies for our customers when needed
– Onboard and Off Board cleaners
– Manage Callouts when they happen – and they will happen
– Follow up on unpaid invoices
– Calculate Kilometres
– Assist in capturing leads and follow-ups
– Maintain good rapport with clients and ensure their needs are met.

Effective Team Leadership:
– Maintain and manage cleaner schedules, ensuring consistent facility cleanliness.
– Create and manage Field Support Schedules, including inspections and equipment change schedules.
– Foster a positive, inclusive work environment, emphasizing teamwork, accountability, and a strong work ethic.
– Ensure adherence to our cleaning standards.

Qualifications:

– Demonstrated experience in a managerial or executive assistant role, preferably within the cleaning industry or a similar service-oriented business.
– Exceptional organizational skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
– Outstanding interpersonal and communication skills, both written and verbal.
– Proficiency in productivity tools such as Google Workplace, Asana, etc. (MUST BE TECH-SAVVY).
– Strong leadership abilities and a successful track record in task management.
– Attention to detail, problem-solving skills, and the capacity to make autonomous decisions.

**Please note that we seek candidates with substantial experience and a strong commitment to excellence. Extensive training in the qualifications listed above is not provided. We are looking for a candidate who can actively contribute to our growth.**

**Familiarity with Asana is crucial, and a comprehensive understanding of Asana and our standard operating procedures (SOPs) will be provided during training.**