Operations Manager (Must have Good Verbal English!)

Department: Operations & Administration
Compensation: starts at $2,000/mo (negotiable depending on experience)

We are seeking a highly organized and detail-oriented Operations Manager to oversee the day-to-day operations of our company. As an Operations Manager, you will play a crucial role in managing various tasks and ensuring the smooth functioning of our business. Your primary responsibilities will include documenting all activities, promptly responding to emails, voicemails, and inquiries, scheduling appointments, managing inventory, and providing support to employees and customers.

Authority:
Leading and Supervising Operations Team
Update and evaluate metrics to assess performance and implement enhancements.
Develop, implement, and review operational policies and procedures.
Control and monitoring team performance/KPIs
Defining reward and incentive plan
Identify plans and Oversee the execution

Key Responsibilities:
Documentation: Maintain comprehensive records of all business activities, including communication, transactions, and operational processes.
Email and Communication Management: Answer all incoming emails promptly and efficiently. Respond to voicemails, including those received overnight. Address inquiries and concerns from customers and stakeholders professionally and promptly. Respond to general emails in the company inbox, providing necessary information, addressing inquiries, and resolving issues.
Phone Call Handling: Efficiently manage incoming phone calls, addressing customer inquiries, and forwarding calls as necessary.
Scheduling: Coordinate and schedule installations, estimates, and service calls, ensuring efficient use of resources and meeting customer requirements. Schedule truck deliveries accurately and in a timely manner.
Order Management: Enter and manage all orders from suppliers, ensuring accuracy and timely processing. Maintain a comprehensive record of supplier information and transactions.
Inventory Tracking: Monitor and track fabric stock levels, ensuring accurate and up-to-date records to support inventory management decisions.
Pricing: Calculate and communicate treatment prices accurately and promptly to customers.
Manufacturer Support: Address and resolve any on-hold questions or issues raised by manufacturers, coordinating with relevant stakeholders to ensure timely resolution.
Install Scheduling: Schedule installations efficiently, coordinating with customers and employees to ensure smooth operations.
Payment Management: Handle deposit and balance payments from customers, ensuring accurate and secure processing.
Calendar Organization: Organize and maintain the company calendar, including appointments, deadlines, and important events. Coordinate with employees to avoid scheduling conflicts and optimize productivity.
Employee Oversight: Oversee all employees, ensuring adherence to company policies and procedures, providing guidance and support as needed.
Employee Raises: Manage the process of evaluating employee performance and recommending raises based on merit and company guidelines.
HR Support: Assist in HR-related tasks, including contract management, handling employee days off, and conducting yearly reviews.

Qualifications and Skills Required:
Proficiency in using Notion, Zapier, Quickbooks, Google Maps is a must
Proven experience in operations management or a similar role.
Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
Strong attention to detail and the ability to document processes accurately.
Exceptional and strong communication skills, both written and verbal, with the ability to effectively interact with customers, suppliers, and employees as there is a lot of phone work
Proficiency in using email, online platforms, and computer software for communication and documentation purposes.
Strong problem-solving and decision-making abilities, with a proactive approach to addressing issues and finding solutions.
Ability to multitask and work well under pressure in a fast-paced environment.

Nice to Have Qualifications:
Previous experience in a customer service-oriented role.
Familiarity with social media platforms and online engagement strategies.
Knowledge of HR practices, including contract management and performance reviews.
Understanding of financial management principles related to budgeting and cost control.
Knowledge of inventory management and scheduling software is a plus.
Experience in the home services industry is preferred.
Familiarity with the latest industry trends and technologies.

Working Hours:
This is a full-time remote position with working hours of 8am-5pm EST.

Company Benefits:
We believe in fostering a healthy work-life balance and providing comprehensive benefits to our employees. We offer:

$300 Annual Healthcare Insurance: As part of your benefits package, you will receive HMO coverage, ensuring your well-being. (Upon reaching 6 months)

Paid Time Offs (PTO): Paid holidays, (Major US Holidays upon reaching 6 months)

As the Operations Manager, you will be a vital part of our team, ensuring that our operations run smoothly, and our customers receive exceptional service. If you thrive in a fast-paced environment and have a passion for organization and efficiency, we would love to hear from you.

To apply, please submit your resume, along with a 2-3 minute video recording detailing your relevant experience and why you would be a good fit for this role.

We appreciate your interest in joining our organization and look forward to reviewing your application.

Note: All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted for further steps in the selection process.