Operations Manager (Remote / Overnight) – Fitness Industry Services

Job Title: OPERATIONS MANAGER (Remote / Overnight) – Fitness Industry Services
Location: Remote (Philippines-based)
Employment Type: Full-time
Availability: US business hours (Monday-Friday, 8 AM-5 PM CT USA, which corresponds to 9 PM-6 AM Philippine Standard Time).

Are you a highly organized and detail-oriented individual with a proven track record in operations and team management? Our company provides field technician services to the fitness industry in the USA and we’re looking for a dedicated OPERATIONS MANAGER to oversee all administrative, financial, and field activities for our growing organization. As a close-knit team, we prioritize creating a family-like work environment and are seeking a long-term team member to join us.

Responsibilities:
– Manage and supervise our remote administrative team in the Philippines and field technicians in the United States, ensuring efficient day-to-day operations.
– Utilize telephone, email, messaging/video platforms, and other online systems as your primary tools for effective communication with team members, customers, and vendors.
– Maintain clear and concise communication in spoken and written English, adhering to high standards while interacting with internal and external stakeholders.
– Pay meticulous attention to detail and possess the ability to follow and give instructions accurately.
– Oversee administrative tasks, including customer onboarding, scheduling, documentation, and financial management, utilizing systems such as Zendesk and QuickBooks.
– Provide guidance, support, and training to team members, fostering a collaborative and productive work environment.
– Monitor and track performance metrics, identifying areas for improvement and implementing appropriate solutions.
– Uphold company policies and industry regulations, ensuring compliance and promoting a safe working environment.

Qualifications:
– Demonstrated experience in operations and team management (20+ employees), preferably in a remote work environment.
– Bachelor’s degree in business administration, operations management, or a related field is preferred but not required.
– Experience in the fitness, appliance, plumbing, electrical or other home service industry is preferred.
– Excellent organizational skills and attention to detail, ensuring accurate and efficient execution of tasks.
– Proficiency in using email, messaging/video platforms, and other online systems for effective communication.
– Passionate about the fitness industry and its dynamics.
– Flexibility to adapt to changing priorities and contribute to a positive work culture.

If you are excited about joining our team and are committed to making a positive impact, please send a short note of introduction along with your current resume, including the word “happy” in the subject line of your application. We appreciate your interest in our company, and we look forward to reviewing your application.

Please note that only shortlisted candidates will be contacted. Thank you!