Operations Manager – Virtual Assistant Company

Vortex Virtual is a US based virtual assistant company, currently establishing roots in the Philippines. We’re looking for a motivated individual to run our entire overseas operations.

Are you an ambitious, results-driven operations professional seeking an exciting opportunity to shape the growth of a thriving multi-million dollar company? Do you want to leverage your expertise and leadership to make a significant impact, as you would in your own entrepreneurial venture? If so, continue reading.

We’re looking for somebody that understand work ethic is everything. Somebody that will be coachable and humble to learn and self sufficient enough that with time they will be implementing their own processes and applications to help and grow the company. Someone that understand the importance of culture and knows how to work with a remote work force.

All of our overseas employees work a graveyard shift and remotely and its important that’s you are familiar with remote management.

Responsibilities

– Help develop and implement operational plans, schedules, and procedures to ensure efficient and effective operations.
– Monitoring and evaluating the performance of employees and processes, identifying areas of improvement, and implementing corrective measures.
– Managing the resources required for daily operations, including personnel, equipment, and supplies.
– Ensuring that the organization complies with relevant laws, regulations, and policies.
– Resolving operational issues and conflicts, as well as addressing customer complaints and feedback.
– Communicating with stakeholders, such as employees, customers, vendors, and senior management, to ensure that operational goals are met.
– Developing and training employees, ensuring that they have the necessary skills and knowledge to perform their roles effectively.
– Strategic planning and decision-making, contributing insights and recommendations based on their operational expertise.

Skills

– Proficiency in project management software, collaboration tools, video conferencing software, and other online tools that you will use to manage and communicate with your team.
– Manage multiple tasks and prioritize them according to their urgency and importance. Create schedules, set deadlines, and ensure that tasks are completed on time.
– Communicate clearly and effectively with clients, team members, and other stakeholders. You should be able to convey information and instructions clearly and professionally, both verbally and in writing.
– Provide direction and leadership to your team members, and manage their performance effectively. You should be able to delegate tasks, provide feedback, and motivate your team to achieve their goals.
– Identify and solve problems quickly and effectively, and make sound decisions based on the available information. You should be able to think critically and creatively to find solutions to complex problems.
– Build and maintain strong relationships with clients, team members, and other stakeholders. You should be able to listen actively, show empathy, and build trust with your team members and clients.
– Knowledge of Google Workspace, Google Sheets, Google Calendar, Google Meet

Performance-based bonuses and raises are possible and encouraged, reflecting your ongoing contributions to the team’s growth and success

This is a remote position; no need to report to a physical office location

We are looking to fill this position as soon as possible and will provide on-the-job training, working directly with the executive team to gain an in-depth understanding of the business and how to best support each other.

To demonstrate your attention to detail, please include “Operations Manager Vortex” and first and last name in the title of your response (e.g., “Operations Manager Vortex – Stephanie Smith”).
Also, please include a video of you introducing yourself and explaining why you’d think you’d be the perfect fit for this position.
Applications without the above information in the title and the introduction video will not be considered.

We’re looking forward to hearing from you!