Operations & Marketing Assistant

Do you love doing admin tasks? Replying to customers? Writing emails? All whilst working remotely? This might be the perfect opportunity for you.

ABOUT US:
I’m the founder of an online financial education business based in Australia. We teach personal finance (saving, budgeting, investing etc) via an online course. Our work has changed the lives of hundreds of people helping them get out of financial stress and create more financial security for themselves.

ABOUT THE ROLE:
I’m looking for an administrative and marketing assistant. The role entails administrative tasks, customer support (written only, not over the phone), and marketing support. You’ll be doing things like: responding to customer enquiries, monitoring our payments from customers, updating sales data, updating spreadsheets, reconciling our sales numbers. As you progress, there is also opportunity to support with: marketing efforts (e.g. helping us with our Facebook Ads, and media/publicity).

This role comes with growth opportunities for the right person who is reliable and hard working. The role comes with training and opportunities to learn new skills. For the right person, we would love to support you to becoming full-time in the business.

You’ll be working closely with me (the founder), and I take pride in taking care of my team well, ensuring they are supported and have good training, and that we build a strong relationship based on mutual trust and respect.

WHAT I’M LOOKING FOR:
– Great with written English communication: you will be writing emails, responding to customer enquiries etc.
– Good grasp of basic maths and spreadsheets: you will be required to do basic formulas in the spreadsheets
– Self-motivated and organised: you will be working very independently so you will need to keep yourself organised
– Detail oriented and efficient: some of the tasks require an eye for detail
– Trustworthy, honest and highly reliable: these are probably the highest qualities I look for in candidates
– Enthusiastic to learn and grow: a positive attitude to feedback and learning opportunities is highly valued

– preferred 2+ years experience as a freelance VA
– able to make a long-term commitment (12 months+)
– if you have an interest in financial education/personal finance, that would be great (but not required)

YOU’LL BE WORKING WITH:
– Google Suite (e.g. google drive, google docs, google sheets)
– WordPress (theme: buddyboss, elementor; LMS: learndash)
– Activecampaign
– Gmail
– Webinarjam/everwebinar
– Thrivecart
– Deadline Funnels
– Airtable

YOUR APPLICATION:
Please include your answers to the following questions in your application (please do not use AI to generate or edit responses, we can use an AI checker to detect responses that have used AI. Responses using AI will be automatically eliminated).

1. How much experience do you have with the tools and tasks that I have mentioned in this job post?

2. Tell me about your online/remote work history: what were you doing before working online? How long have you been working online for? Why did you decide to move into online work?

3. When you are not working, how do you like to spend your time outside of work?

4. What plans or strategies do you have in place to deal with interruptions like power outages, internet outages or bad weather conditions? How have you dealt with these issues in the past?

5. The willingness to learn and grow is important. What have you done in the last 6 months to learn, expand or grow your knowledge or skills either personally or professionally?

6. What do you consider to be the most important quality/trait for a virtual assistant to have?

Please also provide a link to your resume/CV.