Daily Operations of an Airbnb Business
We run a fully furnished apartments company that rents out 1,2 3- and 4-bedroom apartments to short-term (days/weeks) and long-term (months) leisure and business travellers. They may be travelling for business or with the family. They may relocate overseas for a few months to study, work, or stay a few days. We create a magical holiday experience for the guests.
To see our properties, view this link:
/users/275482137/listings
Like a high-end hotel, all apartments include beautifully designed furniture, electricity, water, Netflix, linen, shampoo, and conditioner and must be cleaned and maintained rigorously. The guests have to check in and check out frequently. We must provide a high-quality product (i.e. the apartment is well-cleaned and supported) and a high level of customer service for the premium we charge.
You love a challenge and enjoy solving problems with people to achieve fair outcomes, even when they may be upset and ask for unreasonable demands. You don’t mind putting in extra effort and take pride in the results you achieve, even if you need to work out of regular hours occasionally.
In this role, you will run the primary operations of an Airbnb business with multiple properties. You will be staying in communication with guests, cleaners, accounting & admin tasks, small projects, managing bookings, repairs of properties and insurance claims and everything else that comes with operating the daily affairs of this business.
You will be rostered for 40 hours per 5-day week between 8 am to 12 am Melbourne time (6 am to 10 pm Philippines time). Occasionally, if there are late check-ins, you may need to extend your shift to monitor them, but you can take this extra time off on another day.
You will be working 2 out of every three weekends, with 1 out of every three off.
This position is responsible for the following:
– Task management, managing priorities of tasks, making sure nothing gets missed, communicating tasks timely and accurately
– Customer service with guests (call/message/email)
– Problem-solving issues and negotiating solutions
– Quality assurance and management of cleaners and other contractors (locksmith, maintenance etc.), and coordinating process for guest check-ins/out
– Admin work such as compiling Airbnb/insurance claims, sending contracts, etc.
– Continuous operational process improvement
Full list: /file/d/1RR8GAnrPQMrKcVszNRvf90SYi_okdkNb/view?usp=share_link
Benefits:
– Immediate
— No driving or requirement to come to the office – work entirely from home.
— Fantastic culture and team spirit
— Double pay on Philippine public holidays
— Time-off in lieu or extra pay if working extra hours
— Periodic performance reviews and feedback provided
– After six months probationary period
— Reimbursement of PHP 2,400 per month for local health insurance plan
— 12 days per year of paid sick leave or holiday leave
— Potential salary increases or bonuses based on performance
Job Performance Criteria:
– Communication ability (listening and observing)
– Logical reasoning and problem-solving ability
– Ruthless preparation and organisation
– Timeliness, completeness and productivity
– Taking initiative
– Business mindedness
– Work independently
These criteria will be assessed in your periodic performance review.
Requirements:
– Fluent in spoken and written English
– Highly organised and productive – the ability to see what needs to be done, plan a todo list, then get it completed – perfect for a productive person
– Time management
– Have attention to detail
– Excellent creative problem-solving ability
– Excellent ability to communicate with demanding customers
– Be reliable, honest and hard-working
After you apply for the job, please complete this candidate test link to be considered:
/msa_candidate_june
APPLY FOR THIS JOB:
Company: Mega Style Apartments
Name: Mega Style Apartments Hiring Manager
Email: