Operations Scheduling Assistant (Maintenance)
Remote for UK Base Company
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AboutFlyp:
Flyp is a leading UK proptech company dedicated to revolutionising the way homes are sold. Our
mission is to establish a technology-enabled ecosystem that is fairer and more efficient for sellers,
agents, and buyers alike.
In today’s property market, traditional systems often create unnecessary conflict between agents,
buyers, and sellers. Sales fall through due to avoidable reasons, sellers miss out on the true value of
their property, and buyers face uncertainty about their purchases. Flyp aims to change this
narrative by providing cutting-edge tools and resources to every home seller, empowering them to
navigate the market with confidence.
We have achieved product-market fit, secured our first round of funding, and are now expanding
our team to better serve individuals in this challenging property market.
Overview:
The Flyp rental product plays a crucial role in our business, and we are seeking a highly motivated
Operations Scheduling Assistant to support in managing the day-to-day operations of our ground
team. The ideal candidate must be proactive, detail-oriented, and have a property management background. This role requires prioritization of tasks throughout the day and
adaptability to changing schedules at short notice.
Reporting directly to the UK-based Head of Property Management, and remote-based Regional
Ticketing Scheduler, effective communication and collaboration across multiple locations will be
essential.
We value feedback and encourage team members to contribute their thoughts and suggestions for
process improvement. At Flyp, we are committed to continuous improvement and never assume
that we’re perfect.
Job Description
Operations Scheduling Assistant (Maintenance)
Remote for UK Base Company
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Requirements:
? WorkingHours/Days: Thursday- Sunday, 8am to 5pm (UK Hours)
? Remoterole requires a professional home working setup with a strong WiFi connection
? Must have a solution for power shedding
Tasks:
? Contributing towards the overall success of the department through tracking of KPIs,
completing daily ticket reports and attributing Approval Scores to each & every ticket
? UsingBreezeway (our property management system) to manage available resources for
day-to-day handyman maintenance
? Scheduling all routine maintenance with our regional teams
? Troubleshooting access issues with team members on-site
? Ensuring immaculate Breezeway hygiene by creating & auditing jobs following S.O.P,
including all property-specific details and jobs starting on time and on-site
? Reviewing job extension requests and confirming their validity
? Providing daily Breezeway cost & time wrap-up to ensure accurate daily payroll
? Proactively managing relevant stakeholders
? Assigning all Breezeway tasks to the correct assignee
? Ensuring communication with the regional team before leaving a job to ensure correct
troubleshooting
? Changingscheduling at short notice to prioritize tickets and urgent issues
? Escalating issues to Contractors team when necessary with a full understanding of
completed tasks/troubleshooting
? Monitoring daily schedules in real time to ensure logical and systematic ticket scheduling
? Reconciling updates on tickets scheduled at the end of each day
? Ensuring regional teams update tickets following predetermined templates
? Rescheduling tickets where resolution was not possible initially
? Preventing duplication of tickets where issues resurface
? Maintaining effective communication with the Escalations and Guest Experience teams
? Conducting Breezeway in a manner that allows accurate reports and analytics to be
generated for a real-world view of our tickets and system
Job Description
Operations Scheduling Assistant (Maintenance)
Remote for UK Base Company
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You will be responsible for managing and maintaining our internal ticketing system, Breezeway, and
ensuring that all relevant information is updated.
WhatYou’ll Need:
? Scheduling experience, with previous experience in a similar role preferred
? Alogistical mindset, crucial for managing schedules and ensuring correct information
dissemination
? High attention to detail, necessary for managing multiple tasks and requests accurately
? Proficiency in ticket creation and management
? Ability to report on daily activity effectively
? Communication skills, essential for remote communication with multiple
stakeholders
What we offer:
? Be part of a fast-growing company built to shape the future of the UK residential real estate market
? Be part of a passionate, collaborative team that’ll stretch and challenge you
? The opportunity to make a lasting impact; we’re a start-up so every day counts – what you create will have real, tangible results
? WorkingHours/Days: Thursday- Sunday, 8am to 5pm (UK Hours)
? You can work remotely from wherever you live in the Philippines
? 31,500 pesos as a starting offer
? 12 days paid holiday entitlement – increase every year by 1, with a maximum of 15 days
? Sickness Pay : 3 days paid per calendar year
? Monthly team-building events with prizes included!
? Employee of the month with prizes included!
? Additional 2,500 pesos on top of salary for SSS, PAGIBIG, and Philhealth – after your first month
? Maxicare Eready card with 50,000 coverage – after your 3rd month!
? 13th Month Pay!
? More benefits and compensations this year!
Interested in joining our team? Please send your CV to , , and , and attach a recording telling something about yourself along with a reason why you believe that you’re an excellent fit for this role!
SUBJECT LINE: Operations Scheduling Assistant (Maintenance)
Our company is called Staybeyond/Flyp – a Property Management/Real Estate company based in London!
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APPLY FOR THIS JOB:
Company: gigCMO
Name: Justin Sison
Email: