Operations Specialist

We Are Hiring – Operations Specialist, 100% Purely Home-based

We are looking for an Operations Specialist to join our team and work in driving innovation and providing basic to mid-level end-user proactive operations support to our company’s customers.

If you thrive in a collaborative environment and possess a proactive mindset, foreseeing requirements and providing solutions, then this position is tailored for individuals like YOU.

As an Operations Specialist, you will be responsible for:
– Proactively monitor and analyze customer Azure environment(s) including Archive2Azure, SMTP gateways, and virtual machine scale sets (VMSS)
– Coordinating through portal, phone, and email submissions with customers and Archive360 organizations to include Support, DevOps, Engineering, Services, Sales, Customer Success, etc.
– Updating the support portal with knowledge articles, tech tips, and brief documents
– Monitoring, analyzing, and evaluating customer systems for security, infrastructure, application, and cost to improve or stabilize performance
– Improving existing programs by evaluating system performance, reviewing proposed changes, and making recommendations
– Maintaining system functionality by testing solution components
– Achieving solution objectives by collecting relevant data, identifying and evaluating options, and suggesting a course of action
– Maintaining customer trust by keeping their information confidential
– Preparing reference material for users by drafting operation instructions

As an Operations Specialist, you will need to have:
– At least 2 years in customer service, demonstrating your ability to deliver exceptional service and technical support.
– At least 1 year of experience in supporting and maintaining Microsoft Azure environment.
– Extensive technical knowledge of Microsoft Exchange, Office 365, SMTP, and Microsoft Graph.
– Proficiency in helpdesk platforms such as Salesforce, Azure DevOps, or JIRA.
– Solid technical understanding of Windows and/or Linux systems.
– Familiarity with Active Directory, enabling you to provide technical support in this area.
– Available for rotating shifts if required.
– Able to do weekend and holiday work if needed.
– Open for occasional travel to attend company meetings and training sessions.
– Excellent English communication skills, both verbal and written, with the ability to convey technical information clearly and effectively.

Working Hours:
Available to work in any required shift (40hours per week)

We Offer Above-Industry Remuneration Package, HMO Benefits, Opportunities for Learning, and Career Advancement. Plus, get up to a 30K Signing Bonus once hired!

We encourage you to apply regardless of meeting all qualifications and/or requirements!