Operations Technology Coordinator

As the Operations Technology Coordinator, the major components to the role are to:
Own internal and external program communication: which will be a joint collaboration with the Director of Member Success. This will include >>Facebook community management and Infusionsoft email announcements
Support the Director of Member Success: managing multiple ongoing projects, member check-ins, scheduling, and calendar management to prioritize work that keeps pace with Quarterly and Yearly Goals
Own administrative processes: including creative projects surrounding content planning, content delivery, and general program improvement as designated by the Director of Member Success
Innovate efficiency through technology and be capable of learning multiple softwares and applications like WordPress, Infusionsoft, Airtable, Google Workspace, etc.
Responsibilities
Assist Director of Member Success with administrative tasks as needed
Manage department calendars and tools
Build systems and run projects in software such as Asana
Build and manage member profiles in WordPress based member portal
Quickly learn and utilize softwares, automation tools, and other technology (Airtable, Zapier, Infusionsoft, Zendesk, JustCall, etc.)
Assist in creation of CRM campaigns (Infusionsoft)
Work with team to execute Programs vision to move towards long-term outcomes
Set up reporting systems, run reports, ensuring data is reported timely and accurately
Troubleshoot and fix issues as they arise
Assist in Member Success communication channels (Facebook Groups, emails, texts, etc.)
Results
Increase capacity for Director of Member Success to drive growth and optimize program delivery
Increase overall value delivered to clients – resulting in increased renewals and lower churn
Improve program documentation and playbook organization
New and recurring projects launched quickly and completed on time
Efficiencies built and time saved for team members
An overall smooth running Member Success department
Requirements
Attention and appreciation for detail
Resourcefulness
Strong organizational skills
Collaborator
Open-minded critical thinker (where improvements can be made)
Team player
Executive Assistant or Client Support background
CRM reporting and management (ideal but not required)
Project Management skill set
General proficiency with applications and softwares and the propensity to learn them
Creative and copywriting – able to write an occasional headline or make a quick graphic in Canva, and do simple edits to videos
Manage wide variety of projects and tasks aimed at expanding educational programs
Ability to learn and/or experience with Project Management Software: Asana, Airtable, etc.
Experience with Google Workspace (Sheets, Docs, Drive, etc.)
Some experience with the backend of websites (WordPress, Memberium)