Ops Success Coordinator

ABOUT THE ROLE:
A privately-held high growth education company based in the United States, is looking to add an Ops Success Coordinator who will communicate with clients and manage a dashboard of student leads remotely from the Philippines during U.S. business hours.

This is a full-time (40+ hours) remote opportunity to work for a U.S. business that’s experiencing rapid growth. The company is willing to pay a salary premium and offer a performance bonus for top-talent.

ABOUT YOU:
Are you a white-glove customer success veteran? Are you a good writer? Do you have experience servicing complex client accounts? We are seeking a dedicated Ops Success Coordinator to join our growing team. This role is ideal for someone with a strong operations and customer success background who excels in managing both operational processes and also client relations while juggling multiple tasks at once. The ideal candidate will have a robust command of the English language, excel at writing in-depth emails, be adept at navigating dashboards, and possess an unwavering attention to detail.

RESPONSIBILITIES:
-Monitor and manage individual student progress using a comprehensive Google Sheets dashboard.
-Send timely and effective communications via email (and occasionally through phone calls) to shepherd students towards key milestones such as progress updates, account access, and checkpoint management.
-Own the accuracy of the data within the dashboard by ensuring systems reflect student progress.
-Answer student inquiries promptly, providing clear and accurate information.
-Maintain meticulous records of student interactions, progress reports, and communications in PipeDrive and Asana.
-Collaborate with other teammates to escalate pressing issues and implement strategies that enhance student engagement and completion rates.
-Manage systems access for our students by releasing access upon successful completion of requirements
-Triage a central student inbox by (i) Building a database of canned responses to reuse (ii) involving other team members as appropriate

REQUIREMENTS
-Exceptional English writing skills and comprehension.
-Familiarity with managing dashboards, metrics and data.
-Scrappy and independent worker.
-Extreme attention to detail with the capability to detect subtle changes in student progress and data.
-Perfect written command of English, with strong verbal command of English.
-Systems experience with a CRM (PipeDrive is a plus), Google Suite (especially Gmail, Docs, Sheets, and Drive)
-A solid track record of 3-5 years in customer success, operations, and/or client relations (ideally with U.S. client accounts)
-Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred)

PREFERRED REQUIREMENTS:
-Bonus: Familiarity with other tools like Asana and Slack is a plus.
-Bonus: You’ve been a customer success leader for white-glove and high-value clients.
-Bonus: You have experience working for a start-up company before.

INTERESTED?
To apply for this job, please fill out the application form: Click to view/forms/d/e/1FAIpQLSe3TKIU8b7Ba8H9T3kkG2wqLvLKaJL6L971AYb8GzlMLzkJCg/viewform?usp=sf_link

**DM’s will not be entertained. Kindly follow the application instructions to be considered for the position | Open only to Philippines-based candidates**