ONLY APPLICATIONS SUBMITTED THROUGH THIS LINK WILL BE CONSIDERED:
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About Us
Supply Chimp is on a mission to simplify the government e-procurement process by creating painless and enjoyable experiences for our Customers, Partners, and People. This isn’t an easy task but we’re committed to making it happen. Our relationships with wholesale and direct manufacturer partners allow us to dropship thousands of products from all over the country and deliver them to our Federal, State, and Local Government customers the very next day.
We’re growing faster than we ever imagined and we have an immediate need for process and people-oriented Order Processing Reps to join our team. This isn’t a BPO (Business Process Outsourcing), Call Center, or Data Entry position. This is a role that requires people who are great critical thinkers, can handle a high volume of orders, think quickly on their feet, are very articulate, and are great at finding solutions to complex problems.
Our Values
Simplicity: We are driven to remove complexity and reduce effort
Curiosity: We are life-long learners who are excited about new challenges
Relationships Matter: We connect with people and create enjoyable experiences
Our Virtues
Humble: We lack excessive ego and emphasize others over self
Hungry: We’re always looking for more—more to do, more to learn, more opportunities, more responsibility
Smart: We are emotionally intelligent and show awareness of how our words and actions impact others
Key Skills
• Can solve problems independently – from product replacement questions to shipping status – use your curiosity to find answers to difficult questions
• Ability to apply critical thinking skills while processing a high volume of complex orders
• Highly organized with acute attention to detail
• Ability to communicate clearly and effectively over the phone
• Ability to clearly articulate information in both verbal and written communication
• Maintain positive working relationships
• Ability to effectively collaborate with Team Members in other Departments
• Conduct proactive quality assurance checks of your work
Essential Duties & Responsibilities
• Process Orders – General Orders
• Needs Address (also called NA)
• FMS (Orders going to a foreign military unit)
• DHL (Orders shipping to overseas location using DHL)
• Coordinate with Contracts Team:
• On unfulfillable orders due to,
• Stock level issue
• Negative profit
• No viable vendor
• Item impediment such as discontinued, Ability One compliance, etc.
• Coordinate with Customer Success Team To Obtain:
• Freight Accommodation confirmation
• Order Point of Contact (POC)
• Order specific requirements i.e. Voltage
Requirements
• We are a U.S. based company, so you must be able to work Pacific Standard business hours between 6am and 3pm
• You must be fluent in English (both verbal and written)
• You must have at least 3 years of Customer Service experience and 1 year of e-Commerce experience
• You must have consistent minimum internet speeds of 8Mbps and a modern computer that meets the below specs:
• Multicore Processor ex: Intel i3,i5,i7, or higher; AMD Ryzen, Athlon, FX or higher
• 8GB of Memory or higher
• Minimum 128GB Hard Disk Drive or Solid State Storage
• 64 bit Windows 10 or Mac 10.14 (Mojave or Latest)
• Ability to support a dual monitor set up
Why Supply Chimp May Be An Exciting Opportunity For You:
We’re inviting the right people to be a part of something big that is growing even bigger.
The work you do on a daily basis will have an impact, not only on your team but on every person here at Supply Chimp.
Your voice will be heard, your expertise will be recognized, and your ideas for growth will be supported.
Why Supply Chimp May Not Be a Good Fit For You:
We have legacy challenges we’re working to solve. We’ll need to fix a few things before we can fly.
You prefer highly-structured, problem-free, maintenance-only customer support environments.
You like finding and pointing out issues more than you like fixing them.
Compensation & Perks
• $360 USD every two weeks
• Flexible Paid Time Off
• US Paid Holidays
– New Year’s Day
– Memorial Day
– Independence Day
– Labor Day
– Thanksgiving Day
– Day After Thanksgiving
– Christmas Eve
– Christmas Day
• $10 USD/month internet stipend (we require you have 8 – 10 mbps home internet)
• 13th Month Pay (Eligible after 90 days)
• This is a contracted position and we do not offer Health insurance
APPLY FOR THIS JOB:
Company: Supply Chimp
Name: Supply Chimp
Email: