Order Processor (E-commerce Dropshipping)

We are looking for self-driven, growth-seeking individuals who are willing to learn and work with us long-term and full-time.

Your daily tasks would be:
– Process orders on time and maintain good relationship with our vendors.
– Update tracking numbers (from UPS website and vendors’ websites).
– Update inventory (prices, stock, lead time, add new products)
– Handle customer service concerns (Email & Phone)

What will your day look like?
– You will be working directly with our processing manager.
– Order tickets will be tagged to you.
– You will be responsible for finding the best supplier option.
– On the next business day, your responsibility will be to update tracking numbers for orders processed on the previous day.
– You may have to communicate directly with the supplier via email or phone.
– Upon approval by the processing manager, you will create a purchase order and send it to the supplier or process it using other methods.
– Handle return inquiries effectively and ensure a good customer experience.

Skills Required:
1. Great Researching Skills
2. Excellent English – can understand instructions properly
3. Excellent English Verbal – be able to take phone calls
4. Persistent & Detail oriented – can focus on each task
5. Responsible
6. Eager to learn new things
7. Able to communicate effectively
8. Excel / Google Sheets

Bonus Skill:
1. Experience in dropshipping
2. Automotive parts (or parts related) background/experience
3. Customer service / Sales Experience
4. Knowledge of platforms such as Slack, Ship station, Zendesk, Finale, Amazon Seller Central.

With our team, we pride ourselves on being fair to everyone.
Qualities we value from our team members are:
1. Focus
2. Production
3. Ownership
4. High integrity
5. Pursuit of excellence (continual learning and improvement)
Our passion is adding value to our customers.
Our pursuit is to become the greatest parts e-commerce business. Your purchasing decisions will play a critical role in making this happen.

Additional Information:
-This is a full-time, permanent position with 8 hours per day, five days a week, with one 1-hour unpaid break.
– Work time: 6 am to 3 pm PST.
– Short-listed candidates will go through a small test, which can be completed in 30 mins to 1 hr.

This is a long-term position. Please DO NOT apply if you already have a full-time job. We have several websites, so there’s plenty to do

Please send your latest CV and answer the following when submitting a proposal:

1. Are you able to work 8-9 hours a day, Monday to Friday during US business hours (6 AM to 3 PM PST)?
2. Do you have another job (full-time/part-time)? If yes, are you planning on leaving? When can you start?
3. Send us a URL to a voice recording that will tell us the following: 1. Your introduction 2. Your hobbies 3. Work Experience (related to the job post). This would basically be your sales pitch; impress us with your recording.
4. Are you willing to take a test during the application process?