Atlanta, GA / Remote
The Role
We are looking for highly motivated individuals to join our Operations team.
As a Listing Specialist you are an integral part of our overall operations by ensuring that our marketing is top notch and displaying to our potential guests correctly. No day in the hospitality world is the same and, as such, we would expect you to be able to efficiently multi-task, stay organized, ask questions, and thrive in a rapidly growing & evolving startup environment. It is a very exciting time at West Home, and we are thrilled to be able to hire more team members in our customer service department!
About the Team
We are on a mission to deliver exceptional experiences for our community members. Our Management Team is focused on refining, innovating and streamlining our operational processes to ensure we are always accomplishing this objective.
What You’ll Do:
– Database Management: Diligently manage and upkeep the database for all West Home listings, ensuring accuracy and
completeness.
– Listing Status Maintenance: Keep an up-to-date record of the status of all West Home listings.
– OTA Channel Expertise: Develop a deep expertise in Airbnb and all other Online Travel Agency (OTA) channels that we utilize,
staying informed about industry trends and best practices.
– PMS System Mastery: Master our Property Management System (PMS), specifically Guesty, to efficiently navigate and utilize its
functionalities.
– Special Projects: Collaborate on and contribute to special projects and initiatives as needed to support the overall success of
the team and organization.
Requirements
• 2+ years of short term rental experience
• Ability to learn new tools and help improve existing processes
• Desire to contribute, ask questions, and ask for help when needed
• Maintain high levels of professionalism while interacting with tenants/guests, our team members, and our vendors
• Speak English fluently
A plus if you…
• Have prior experience with Breezeway, Guesty, AirBnB, GSheets, Microsoft Excel, AutoHost
About Us:
Backed by a custom suite of software-enabled tools and processes, West Home is reimagining the urban living experience by delivering a new product type predicated on flexibility, consistency, and streamlined operations. This new sector, called “Flexible Living”, merges the consistency of a hospitality experience with the comfort and space of traditional apartment homes. At West Home, we believe locking into a traditional year long lease should be a choice – not a prerequisite for housing. That is why we empower our community base to live on their own terms across our unfurnished and designer level furnished inventory for stay duration lengths spanning a few nights to a year + and any duration length in between.
Timing: Immediate
Hours: Mon – Fri 9 a.m. – 5 p.m. ET
Pay: $ 7-9 an hour depending on experience
APPLY FOR THIS JOB:
Company: Total Care Connections
Name: JP
Email: