Please send your application to this link: /anytime-mailbox/
We are seeking a highly skilled and experienced Outbound Caller Support Agent to join our team. As an Outbound Caller Support Agent, you will be responsible for proactively engaging with customers on a daily basis, identifying their needs, clarifying information, researching issues, and providing timely solutions. Your responsibilities will include handling customer issues, questions, account concerns, and delinquency management, as well as making follow-up calls or emails when necessary. It is essential that all customer interactions are accurately documented in our internal database.
The ideal candidate for this position will possess exceptional English communication skills, both verbal and written, with a keen eye for detail when it comes to editing and writing. They should have a clear and upbeat English-speaking voice and be able to multitask effectively while paying close attention to even the smallest of details. In addition, they should be capable of working with minimal supervision, demonstrating a strong work ethic and a commitment to meeting team goals. If you have a passion for customer service and enjoy problem-solving, we encourage you to apply for this exciting opportunity.
Work Hours are USA / Pacific Standard Time: Monday – Friday / 8:00AM -5:00PM PST (11:00 PM – 8:00 AM PHT)
Responsibilities:
~We are looking for a dynamic and customer-oriented Outbound Support Agent to join our team. In this role, you will be the face of our company, representing us with the highest level of professionalism and customer service to our will work closely with our internal support team to resolve any customer escalations and help fill out survey questions from callers on master reports. Your goal will be to build strong relationships with our customers, potential customers, industry professionals, and creators, engaging with them in a timely and appropriate manner.
~To be successful in this role, you should have excellent communication skills and a passion for delivering exceptional customer service. You must be comfortable working in a fast-paced environment, have strong organizational skills, and be able to manage multiple tasks simultaneously. If you are enthusiastic about helping customers and building relationships, we encourage you to apply for this exciting opportunity.
~Your responsibilities will include making a minimum of 75-100 outbound calls daily to customers who have signed up for our service, helping them with their application, and ensuring all their questions are answered. Additionally, you will call customers for other projects as assigned, and accurately log all conversations our internal database.
Requirements:
~Minimum of 2 years of experience in customer support
~Minimum of 1 year of experience in outbound calling in either sales or support
~Possess a cheerful disposition and clear tone of voice
~Must be tech-savvy and able to quickly learn and effectively use various computer applications
~Independent and self-motivated with the ability to work with little supervision
~Demonstrated ability to learn quickly and adapt to new information and procedures
~Strong problem-solving and critical thinking skills with the ability to independently provide solutions or workarounds to difficult technical problems
~Excellent interpersonal and communication skills, both verbal and written, with exceptional proficiency in English language skills and typing speed
~Reliable high-speed internet connection to support multiple tabs and programs, including video
~Proactive approach to seeking out ways to improve our support systems and products, and the ability to champion ideas and drive implementation
~Demonstrated trustworthiness, integrity, and ethical standards in work
~Empathetic and patient demeanor in responding to customer requests and inquiries
~Resilient and adaptable in handling critical feedback and difficult customer situations with the ability to turn negative situations into positive ones
~Strong communication and collaboration skills to work effectively with both internal team members and external customers.
Other Requirements:
~Access to a reliable high-speed internet connection.
~Latest-model computer (preferably Core i5 or higher) with at least 8GB RAM.
~Availability for scheduled and ad-hoc calls, meetings, and chats during weekdays.
~Quiet workspace to ensure professional communication and minimize distractions.
~Good quality noise-canceling headset to facilitate clear communication.
~Double monitors are preferred but not required to support multitasking and productivity.
About Anytime Mailbox:
Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 1,800 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you’ll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.
We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients’ endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams?
Our Culture:
Our company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.
We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices – we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.
If you’re looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let’s work together to create a workplace culture that fosters growth, collaboration, and success for all.
Apply today and let’s see how we can work together to achieve great things!
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Company: Anytime Mailbox
Name: Anytime Mailbox
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