Part-time Coffee Ecom Store Assistant (Customer Service focused)

We are a growing coffee ecommerce company in search of a Virtual Assistant who possesses a strong dedication towards providing exceptional customer service, to become a part of our team.

THIS IS A PART-TIME POSITION WITH THE POTENTIAL TO TRANSITION INTO FULL-TIME IN THE FUTURE DEPENDING ON COMPANY NEEDS AND EMPLOYEE PERFORMANCE.

The right candidate must possess excellent English speaking skills, be a fast learner, have high attention to detail, and should have a lot of patience, as our company receives a variety of questions and inquiries.

Main duties include:
• Communicating with current and prospective customers through EMAIL, as well as some CHAT and PHONE correspondence
• Effectively resolving customer issues related to orders and other concerns
• Managing orders processing and fulfillment
• Accurately recording orders and tracking relevant information

Just want to make sure you are good with the following:

1. Payment will be made to you every week via Remitly initially
2. There will be a one month trial period
3. You will be expected to work 20 hours a week, 4 hours a day
4. You will be able to work evening to early morning Philippines time (e.g. 10PM – 2PM), 5 days a week
5 You have excellent English speaking skills and are good at speaking with customers over the phone
6. You will submit a report every day at the end of your shift (this is a must) with the following questions answered:
a) What did you do today? (detailed description)
b) What issues did you run into?
c) Is there anything I can help you with?

If you are ok with the conditions above, then write “I AGREE TO ALL 6 TERMS” and answer the following questions. Please answer in complete sentences and use proper grammar and punctuation:
1. How fast is your internet?
2. Do you have a reliable computer?
3. Do you have another job or commitment?
4. Do you experience power outages and/or internet issues? If so, how many times a week/month?
5. What is your experience providing customer service?

So I know that you read the entire job description, please use this format as your subject line when replying to this post: “Your First Name + I Am Your New Ecom CS Assistant” (e.g. Psyche – I Am Your New Ecom CS Assistant)