Part-Time Cold Caller/Lead Manager (Virtual)

Job Description: Part-Time Cold Caller/Lead Manager (Virtual)

Position: Part-Time Cold Caller/Lead Manager
Company: Home Services Group
Location: Virtual/Remote
Duration: Ongoing
Hours: 20 hours per week, with the potential to move to full-time
Compensation: Based on experience (please include your compensation requirements with your application). Bonuses for successful appointments booked.

About Us:
We are a dynamic company that owns multiple businesses in the home services category, including a real estate brokerage, property management, and a painting company. Our mission is to deliver exceptional services that meet the needs of our clients and drive growth for our businesses.

Position Overview:
We are seeking a motivated and results-driven Part-Time Cold Caller/Lead Manager to manage both inbound warm leads and outbound cold leads for our real estate, property management, and painting businesses. This role involves calling potential clients, booking appointments, and managing long-term follow-up of leads. The ideal candidate will have excellent communication skills, a persuasive attitude, and the ability to learn and implement various scripts and dialogues. This person will also be responsible for managing our lead CRM systems to ensure efficient lead tracking and follow-up.

Responsibilities:

Lead Management:

Inbound Leads: Respond promptly to inbound warm leads, making initial contact, qualifying the leads, and booking appointments for real estate consultations, property management services, and painting estimates. Some leads may come in before or after typical work hours, requiring flexibility and responsiveness.
Outbound Leads: Conduct outbound calls to generate new business, including cold calls to potential clients for both the real estate and painting businesses, with the aim of generating appointments and bookings.
Long-Term Follow-Up: Manage long-term follow-up for older leads and leads that are not yet ready to convert, ensuring regular communication and nurturing of these leads.
Prospecting and Referral Generation:

Real Estate Agents: Call real estate agents to generate referral business for our property management company.
Painting Company: Call potential clients and referral sources to generate leads for our painting company.
Outbound Prospecting: Engage in outbound prospecting to identify new opportunities for business growth.
Script and Dialogue Mastery:

Learning Scripts: Learn and implement various scripts and dialogues for different situations and client types, including buyers, sellers, and people looking for a realtor.
Adapting Dialogues: Adapt and personalize scripts to suit specific client interactions and increase the chances of successful bookings.
CRM Management:

Lead Tracking: Maintain detailed records of all lead interactions and follow-up activities in our CRM system.
Lead Segmentation: Segment leads based on their status, preferences, and readiness to convert, ensuring targeted and effective follow-up.
Data Integrity: Ensure the accuracy and integrity of lead data in the CRM system, regularly updating and cleaning the database.
Additional Responsibilities:

Performance Reporting: Track and report on lead management and conversion rates, providing actionable insights for improvement.
Customer Relationship Management: Build and maintain strong relationships with clients, ensuring a positive experience and encouraging repeat business.
Appointment Scheduling: Efficiently schedule and coordinate appointments between leads and the appropriate sales or service teams.
Bonus Incentives: Earn bonuses for each successful appointment booked, motivating high performance and success.
How a Cold Caller Can Help Grow Our Businesses:

Real Estate Growth: Increase property listings and sales by converting more leads into appointments and eventual clients.
Property Management Expansion: Generate more referral business from real estate agents, leading to an expanded portfolio of managed properties.
Painting Business Growth: Drive more business by securing painting jobs through effective lead management and outbound prospecting.
Client Retention: Enhance client retention by providing consistent follow-up and excellent customer service.
Market Penetration: Improve market penetration by reaching out to new potential clients and untapped markets.
Qualifications:

Proven experience in cold calling, telemarketing, or a related field across various industries/niches.
Excellent verbal communication and interpersonal skills.
Strong persuasive skills and the ability to handle objections.
Experience with CRM systems and lead management tools.
Ability to learn and implement various scripts and dialogues effectively.
Highly organized with strong time management skills.
Ability to work independently and as part of a team.
Motivated by results and driven to achieve and exceed targets.
Knowledge of the real estate and home services industries is a plus.
Ability to manage and optimize CRM systems for efficient lead tracking and follow-up.
Flexibility to work outside typical hours when leads come in.
How to Apply:
If you are a motivated and results-oriented professional with a passion for lead management and business growth, we would love to hear from you. Please submit your resume, cover letter detailing your relevant experience, your compensation requirements, and a voice recording (30 seconds or longer) introducing yourself and explaining why you are the best fit for this role to Click to view with the subject line “Part-Time Cold Caller/Lead Manager – [Your Name]”.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.