Part-Time Customer Service Virtual Assistant

Subject: “I Want to Work for You [When responding to this post begin with the word purple]”

We are currently seeking a Part-time Customer Service Virtual Assistant for our e-commerce brand (20 hours a week). As a customer service virtual assistant, you will be responsible for handling customer inquiries, resolving customer complaints, and ensuring customer satisfaction for our stores.

Experience in customer service is REQUIRED, and excellent written and verbal English communication skills are REQUIRED.

Pay: TBD, this will depend on your level of skill and other people that apply to the job.

Responsibilities:
? Respond to customer inquiries via email, chat, and phone
? Resolve customer complaints and issues
? Ensure customer satisfaction
? Work closely with the sales team to provide excellent customer service
? Provide administrative support as needed

Perks:
*You can work whenever you want. You will not have to wake up or work at any given time.

*Flexible Vacation, if you need time off just let me know.

*Opportunity to advance/get bonuses, if you do a good job I will give you a raise and bonuses.

About Us: We are a fast-growing company that values its employees. We believe in providing our team with the tools and resources they need to succeed, and we are committed to creating a positive work environment.

To Apply for the job answer these five questions to test your proficiency as a VA/Customer Service Agent:

1. Are you comfortable working in a team setting and joining weekly calls?

2. How would you handle a customer complaint received via email?

3. Are you open to learning new tasks and growing with us?

4. How do you prioritize your tasks when managing multiple customer inquiries?

5. How would you handle a difficult customer who is unhappy with a product/service?

6. Have you or are you currently working for a foreign employer?

7. Give an example of a time when you went above and beyond to resolve a customer issue.

Make sure to follow all the steps above. This is a great job opportunity with the ability to get bonuses and raises, so we will only look at applicants that really want the job. If we decide to interview you there will be a short google meet call between us and a video call will be required.

Do not write more than what we have asked you above, if you write more than what is asked for above we will ignore your job post.

Thank you
Jorden Torres