Hi there,
It’s Petya & Tim here 🙂
We’re looking for experienced VAs to take on a long-term Non-Voice (Email & more) Customer Support role for the US market (NIGHT SHIFTS on WEEKENDS).
What we expect from you:
#1: Excellent writing & speaking skills in English (C1 and above).
#2: Reply to US customers immediately after their message enters our inbox (within 5 minutes of arrival).
#3: Work 7.5 hours a day Saturday – Sunday from 10 PM Friday & Sat – 8 AM Sat & Sun PH time.
#4: Proven work experience as a VA or email customer support.
#5: Prevent refunds by coming up with alternative solutions that keep customer satisfaction high.
COMPANY BENEFITS & SALARY:
#1: Work-From-Home Position.
#2: Part-Time Job Role – 15 hours per week (2 days, 7.5 hours a day).
#3: 10,912 PHP/month. Paid bimonthly by Wise (Former Transferwise).
#4: Salary appraisals (over time).
How to get hired in 3 steps:
Step 1: Fill in the application form below.
Step 2: If we think we’re the right fit, we’ll invite you for an unpaid test task.
Step 3: If you pass, we’ll onboard you for a paid test period with the chance of a long-term position.
Fill in the form below to apply:
/MZVZ12DNjvnK6fz97
Cheers,
Petya & Tim
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Check the resources below for more info:
Note: These were initially written for our writer positions, but you can find some of the answers you’re looking for.
Employee Feedback
/employee-feedback/
When & How Do I Get Paid?
/getting-paid/
Frequently Asked Questions (FAQs)
/frequently-asked-questions-faqs/
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More on your tasks as a VA Customer Support:
#1: Familiarize yourself with our digital products.
#2: Respond to US customers as soon as possible (within 5 minutes) after they have sent us a message.
#3: Use templates to increase productivity and efficiency and respond to customers even faster.
#4: Apply critical thinking: Customize the templates when needed.
#5: Update the templates and come up with new ideas on how they can be improved for maximum customer satisfaction.
APPLY FOR THIS JOB:
Company: Content Creator
Name: Young Publisher
Email: