Part-time Insurance Verification and Authorization Specialist – Virtual Assistant

Job Title: Part-time Insurance Verification and Authorization Specialist – Virtual Assistant
Location: Remote
Interviewer: Javier

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is seeking a part-time Insurance Verification and Authorization Specialist to join our client’s dynamic Physical Therapy practice in Tennessee. Our client’s team is committed to innovative growth through clinical education, professional development, and specialized patient care. They prioritize positivity, caring guidance, and collaborative teamwork among their therapists and staff, fostering a supportive environment for patient recovery.

This role plays a crucial part in ensuring smooth operations by verifying patient insurance coverage, obtaining pre-authorizations for procedures, updating patient files with insurance information, and managing insurance claims.

Responsibilities:
Verify patient insurance coverage and benefits prior to appointments.
Obtain pre-authorizations for medical procedures as required by insurance providers.
Update and maintain accurate patient files with current insurance information.
Track and follow up on the status of pending insurance claims.
Post payments to patient accounts and reconcile discrepancies.
Generate billing reports for management review.
Prepare and send invoices to patients and insurance companies as needed.

Requirements:
Proven experience as a Medical Virtual Assistant, Insurance Verification Specialist, or similar role.
Familiarity with medical terminology, insurance procedures, and billing practices.
Proficiency in using Empower EMR (Electronic Medical Records) system and Google Workspace (formerly G Suite) preferred.
Strong organizational skills with attention to detail and accuracy.
Excellent communication skills, both verbal and written.
Ability to work independently in a remote environment and manage time effectively.
Commitment to maintaining patient confidentiality and privacy.

Benefits:
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a Physical Therapy team, we’d appreciate hearing about it. We’re seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We’re eager to see your application!