Have you got great attention to detail, love helping customers and know a few things about WordPress websites and web design?
We are looking for 2x chat / email support VAs for our web design business.
What You will Be Doing?
• Answer sales enquiries (warm leads) from our general inbox and Fiverr chat inbox and convert them to client calls. (no cold calling, all calls/emails are people who approach us for our services)
• Manage leads in our CRM: accurately maintain records from both direct enquiries and Fiverr chat enquiries
• Communicate clearly and provide exemplary customer service
• Book video calls in with our sales team for web design and SEO services
• Quote clients directly for minor edits/changes
• Take a consultative approach to understand client needs
• Post call – follow up Fiverr clients with offer
• Add converted sales into our project management system
NOTE: The weekend cover position is less busy, so will also update orders based on client feedback and provide a handover to the Project Manager for Monday.
What Qualifications Do You Need?
• Fluent English speaker
• Outstanding written & video call communication skills, and fast typing skills
• Owner mentality: you are self-motivated and enjoy working independently
• Be very attentive to details with consistent error-free execution
• Home office: high speed internet + back-up internet + privacy (office or room with no background noise)
Bonus Points For…
• Knowledge of Website Design (WordPress, Plugins, Themes, Hosting, Domain Registries)
• Knowledge of SEO
• Experience with HubSpot
• Experience with Jira (project management)
Who Are We?
We are Miti Websites an SEO & Web Design Agency based in Brisbane Australia. We have a small team of 6 and we work closely with mostly small service based business owners to help them build and redesign their websites and help them rank organically online.
Hours & Compensation
• Flexible work-from-home setting (no more commute!) + flexible team policies for time-off, family emergencies, etc.
• F
• NO GRAVEYARD SHIFTS! We are based in Australia – there are 2 positions available with split shifts:
POSITION 1 – Weekend Shift (26 hrs / week) USD$312/month
Friday
7-11am
4-8pm
Saturday
7-10am
6-8pm
Sunday
8-10am
5-8pm
Monday
7-11am
4-8pm
POSITION 2 – Week day Shift (24 hrs / week) USD$288/month
Tuesday
7-11am
4-8pm
Wednesday
7-11am
4-8pm
Thursday
7-11am
4-8pm
(all times are in Filipino timezone)
We are a small team with a big mission. We are looking for long-term team members and if you consistently contribute to the team & company, you will have room for growth.
How to apply
Incomplete applications will not be considered.
Send an email with the email subject: “My Name Is (Your Name) & I’m Your New VA! ” In your email, include your resume and answering the following questions:
1) what you know about WordPress websites, web design and SEO.
2) why you will be awesome in this role and why we absolutely need YOU over everybody else
We can’t wait to hear from you!
Steph
APPLY FOR THIS JOB:
Company: Assign
Name: Stephanie Miti
Email: