Are you someone who thrives on organization and clear communication? Do you have the ability to ensure seamless appointment coordination, while also making every interaction count? Join us at College Admission Secrets and become an integral part of our prospect’s journey!
Role Overview:
As our Sales Specialist (Setter), you’re the central hub of communication for our prospects. You’ll offer warm welcomes, facilitate seamless appointments, and ensure everyone is informed and excited about their interactions with us.
Primary Responsibilities:
Welcoming New Prospects: Engage with new leads from our Instagram and Facebook ads, offering them a heartfelt welcome to our community.
Appointment Coordination: Oversee the entire appointment lifecycle:
Scheduling: Book appointments for eager families ready to embark on their journey with us.
Reminders: Ensure no one misses out by giving timely reminders to those with upcoming appointments.
Rescheduling: Assist and accommodate those who need to change their appointment details, ensuring they feel valued even if they can’t make the original slot.
CRM Management: Efficiently transition prospects through the CRM pipeline, ensuring each stage is updated timely.
Documentation: Capture all interactions, ensuring we have detailed notes for future communications.
Team Collaboration: Actively participate in Sales team sessions and meetings, bringing insights from your interactions.
Continuous Feedback: Collaborate with the Client Success Director, ensuring smooth transitions and feedback loops are maintained.
What We’re Looking for:
A year or more of customer interaction or sales experience, especially over the phone.
Stellar verbal communication skills paired with a genuine, warm demeanor.
Detail-oriented nature, ensuring no appointment goes unnoticed or unmanaged.
Proficiency with CRM tools and a knack for juggling multiple communication channels.
Proactive, organized, and the ability to turn potentially negative situations (like rescheduling) into positive interactions.
A Bit More About Us:
We are a college admissions coaching company. We help high school families get into their top choice schools with our proven systems & unlimited expert coaching support. We have helped thousands of students get into all their top choice colleges, including: UCLA, UC Berkeley, Stanford, Yale, Harvard, and more!
Our Mission Statement:
College Admission Secrets is committed to empowering high school students and their families with personalized guidance, expert advice, and customized strategies to successfully navigate the college admissions process, fostering educational achievement, meaningful careers, and financial success.
Our Core Values:
Do the Right Thing… ALWAYS
Above & Beyond
WIN BIG
Be Brave
Radical Responsibility
Execute with Excellence
Continuous Improvement
Your Next Steps:
Interested? Great! Here’s what we’d like from you:
Record a short video answering the following questions. Total video should be no longer than 5 minutes.
#1.) Share your experience in outbound calling, appointment setting or any sales-related role.
#2.) Here is a sample script for welcoming New Prospects. Go ahead & read this as if you were sharing this on a call with a parent:
[Begin Call]
YOU: Hello [Prospect’s Name], this is [Caller’s Name] from College Admission Secrets. How are you today?
Prospect: [Responds]
YOU: I’m delighted to hear that! I noticed you recently [joined our Facebook group/downloaded our free guide] after coming across our [Instagram/Facebook] ad. First and foremost, welcome to our community!
By the way, have you had a chance to explore the [guide/Facebook group]?
Prospect: [Shares their experience]
YOU: I’m glad you took that step. We’ve poured a lot of insights and expertise into our resources to support families like yours in the college admissions journey.
Actually, we have a special gift we’d like to send over to students. If you don’t mind sharing, what grade is [Student’s Name/the student] currently in?
Prospect: [Shares grade]
YOU: Fantastic! Based on that, we have a [specific gift/tool/resource] that would be incredibly beneficial. Consider it a token of our appreciation for joining our community. I’m sure it will offer some valuable insights tailored to your child’s current stage.
Before I let you go, is there anything else you’d like to know about us, or any other way I can assist you today?
Prospect: [Responds]
YOU: [Answers questions or provides information accordingly.]
To wrap up, I want to express our gratitude for letting us be a part of your college admissions journey. We’re here to help every step of the way. Enjoy your gift, and please feel free to reach out anytime. Have a fantastic day, [Prospect’s Name], and we hope to stay connected!
[End Call]
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Our Selection Journey:
#1.) Submit your Loom response.
#2.) You’ll hop on a 15 minute call with our owner
#3.) If there’s a fit, there’ll be a 3-week paid pilot phase to see how we work together.
#4.) You’ll be hired for 20 hours a week part time.
#5.) Then, you’ll have an opportunity to progress to 40 hours a week.
BONUS: You’ll have opportunities to increase compensation based on performance.
Ready to transform lives and build futures? Apply Now!
APPLY FOR THIS JOB:
Company: Team Fusion International Ltd
Name: Tony Le
Email: