Patient Appointment Coordinator

Location: Remote but the clinic is in Jackson, Wyoming

Job Description:
This Orthopaedic Clinic is a medical specialty that focuses on the diagnosis, treatment, and prevention of conditions and injuries related to the musculoskeletal system. The clinic is seeking a dedicated and organized individual to join our team as a Patient Appointment Coordinator. In this role, you will be responsible for managing our appointment calendar, handling patient inquiries via phone and email, maintaining patient records, and coordinating with medical staff to manage daily schedules. Additionally, you will ensure patient privacy and confidentiality, coordinate telehealth appointments and handle appointment rescheduling.

Responsibilities:
Confirming patient appointments and managing the appointment calendar
Handling patient inquiries via phone and email, including utilizing a direct messaging system through Klara on our EHR platform Mod Med
Maintaining patient records and updating patient files
Verify insurance coverage information
Coordinating with medical staff to manage daily schedules
Ensuring patient privacy and confidentiality
Coordinating telehealth appointments and managing referrals from other healthcare providers
Sending personalized communications and explaining insurance benefits to patients
Verifying patient insurance coverage and managing referrals from other healthcare providers
Utilizing Office Suite, Google Suite (Chat, Drive), Outlook, soft phone use on the computer, VPN, and scheduling on Mod Med.

Qualifications:
Previous experience in a similar role preferred
Strong organizational and communication skills
Ability to multitask and work in a fast-paced environment
Knowledge of medical terminology and insurance processes
Proficiency in Microsoft Office Suite, Google Suite (Chat, Drive), Outlook, and VPN
Experience with scheduling software and eligibility processes preferred

Benefits:
Competitive salary commensurate with experience.
Health insurance coverage in the future
Retirement in the future
Opportunities for professional development and growth within the company.

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**How to Apply:**

To apply send us the following (WE WILL PRIORITIZE THOSE WHO FOLLOW INSTRUCTIONS):

1. Updated resume

2. Your Loom Video (Maximum 1 minute only)
– Showcase your personality! We’re excited to witness the real you shine through! (Avoid reading from a script)
– Share detailed experience RELEVANT to this job ad.
– Share what you like to do for fun
– Make sure your camera and speaker are working properly
– Maintain a professional appearance and ensure your background is presentable.

Join our team and contribute to the success of a growing company from the comfort of your own home!