Patient Care and Support Specialist – Helpdesk App Experience $250 (SIGN-ON BONUS) – Permanent WFH

Patient Care and Support Specialist – $250 (SIGN-ON BONUS) – Permanent WORK FROM HOME

I am looking for a Patient Care and Support Specialist to support a healthcare company in the US. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

The Benefits
– Work From Home
– Attendance, Performance, and Referral Bonuses
– Paid Holidays and Time Offs
– Health Insurance Card

Core Tasks:
– Submit prior authorization requests to insurance companies for patients
– Calling insurance to communicate clinical information and responding to questions about a patient’s record
– Document patient insurance information in a structured format
– Respond to patients based on company policies
– Assist in delivering and tracking small project deliverables in a dedicated workstream
– Support CX and customer onboarding tasks
– Ad hoc administrative tasks as needed

Must-Have:
– 2+ years experience in / exposure to the healthcare or hospitality industry with direct patient interactions
– 1+ years experience with Zendesk or similar helpdesk platform
– 1+ years experience with GSheets (basic – intermediate skills for data entry)
– Slack / Gmail for internal comms
– Ability to work MT
– Ability to potentially work weekends and holidays (including Christmas)
– Passion for people and compassion for others
– Exudes empathy and eagerness to understand patient needs/concerns and hopes. This involves actively listening, acknowledging concerns, and demonstrating genuine concern for their well-being.
– Ability to verbally communicate in a warm, reassuring and competent manner
– Strong written communication skills and ability to educate patients on processes
– Can think critically in “real-time”: Analyze situations, identifying potential issues, and devising effective solutions are important for handling unexpected challenges in patient care coordination
– Impeccable attention to detail and ability to document with 100?curacy

Job details:
Salary range: 33,000 – 53,000
Work Schedule: EST Night shift
Work setup: Permanent Work From Home
Employment type: Contractual fulltime employment

If you’re interested, please send me the following details for faster processing: I will PRIORITIZE your application, if you will provide me the ff:
Full name:
Email:
Mobile Number:
Send your CV/Resume or send me the link of your CV (upload it to your google drive and send me the link: should be downloadable file):
Tools used before (Ex. Zendesk, and other similar platforms):

Clarification to save both of our time:
1. Do you have any experience working/exposure to the healthcare or hospitality industry with direct patient interactions? If yes, for how many months?
2. Do you have any experience working with Zendesk or similar helpdesk platform? If yes, for how many months?
3. Do you have any experience working with GSheets (basic – intermediate skills for data entry)? If yes, for how many months:
4. Do you have any experience working in a night shift/graveyard schedule this past six months?

I am looking for someone who wants to grow as part of a team. Ideal candidates desire to learn, grow and take on more responsibilities along the way. Join our team now!