Patient Care/Receptionist Team Member

The Patient Care/Receptionist Team Member’s primary responsibilities are to increase patient satisfaction by providing exemplary customer service to promote growth, retention and loyalty among patients. You will work with patients by phone, email and text to support patients in various aspects and schedule them in for our life-changing Acupuncture and Eastern Medicine treatments. If you want more out of life and have always wanted to be a part of something really big that would change lives for the better, this is your opportunity.

## Responsibilities

– Receive all inbound calls to close Leads wanting to receive treatments at our clinic
– Schedule in new and existing patients using our scheduling software and take payment over the phone or online
– Call, email, and use various communication forms to identify the validity and potential of the lead
– Receive all inbound calls to answer questions and follow communication “scripts” when handling
different topics
– Enthusiastic, persistent, friendly and professional on the phone
– Implement training material throughout calls
– Work with patients to ensure they are satisfied with the services provided
– Provide excellent service to our patients and apply effective troubleshooting techniques under pressure
– Encourage happy patients to send us their success stories
– Share patient success stories during daily company meeting
– Implement our care system to follow-up with our patients to provide 5-star service

**Work Shifts:** This is a part-time position. Australian Eastern Standard Time

Part-time = Monday, Tuesday, Wednesday (8am – 6pm) or Thursday, Friday, Saturday (8am-6pm).

We honor most Filipino holidays except for All Saints and All Souls Day

**Salary:** Php10000/month of part-time work (30 hours per week).

**Perks and benefits:**

– Be able to build a career working from home, no more 3-4 hour commutes to work
– Once you complete your 6 months probation, you will get 13th month.
– The biggest benefit of joining our team is we help our team members to achieve their Personal, Professional and Financial Goals. When was the last time you joined a company that invested resources to help you achieve YOUR professional, financial and personal goals? We could be your first.

## **Minimum Qualifications**

– Newbies are welcome but you need to have excellent English and communication skills
– Excellent written and verbal communication skills, including negotiation and objection handling
– Thrives in a fast-paced environment
– Desire to help others
– Competent Problem Solver
– Detail Oriented, and Organized
– Adaptability – adapt to changes in the work environment; manage competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
– Inspire the trust of others; work with integrity and ethically; uphold organisational values
– Displays willingness to make decisions; exhibits sound and accurate judgment; support and explain reasoning for decision
– Demonstrates persistence and overcome obstacles; measures self against standard of excellence
– Medical terminology background is preferred
– Customer Service & Sale experience preferred
– Technical aptitude with the ability to learn software programs quickly

**Computer and Internet Requirements:**

– Fast and reliable wired internet connection of not less than 10 Mbps
– Secondary and Tertiary Back up Internet
– Dual Monitor – 1st day of Training
– Intel Core i5 or higher Operating System with at least 8gb RAM
– Excellent quality headset with microphone, and a working webcam

## **Required Skills**

– Telephone and Messaging Skills
– Computer Skills
– Web research using search engines like Google, IE,
Bing, etc
– Microsoft Word
– Microsoft Excel
– Microsoft Powerpoint
– Gmail and other email applications
– Google Docs
– Google Sheets
– Google Slides
– Google Calendar
– Communications apps like Skype, WhatsApp,
Telegram, Slack, Hangouts, FB messenger, etc
– Project management software (Basecamp, Trello,
Asana, Evernote, Google Docs, Notion)
– Time management or time tracking software
(TimeProof, Time Doctor, Tmetric, Toggle)
– Email Skills
– General Sales and Marketing Knowledge
– Attention to Detail
– Customer Service
– Closing Sales

**To Apply:**

– email us your resume (in pdf format only) and put “I want to be your awesome patient care team member” in the subject heading
– and a 60-second video of yourself, sharing the 3 most important things you would want in your perfect job