ABOUT THE COMPANY
Achieve Integrative Health is the largest acupuncture clinic in Austin, TX. For 15 years we have helped thousands of people reduce their pain, increase their energy & vitality, get back on the dance floor, have babies, and make their Life Great Again. We were able to achieve these phenomenal results by integrating Acupuncture with modern technology and therapies.
Founded and led by CEO, Jimmy Yen, author, international speaker, mentor to acupuncturists all over the world, as well as physician, physician assistants, and nurse practitioners, social media influencer, teacher and innovator of Quick Relief Acupuncture Technique and Functional Pulse Diagnosis.
Achieve Integrative Health takes a cutting-edge and disruptive approach to healthcare to give our patients the best results in the shortest amount of time with five star service.
Our Website:
/
JOB PURPOSE
The Patient Concierge Healthcare Virtual Assistant’s primary responsibilities are to increase patient satisfaction by providing exemplary customer service to promote growth, retention and loyalty among patients. You will work with patients by phone, email and text to support patients in various aspects. If you want more out of life and have always wanted to be a part of something really big that would change lives for the better, this is your opportunity.
RESPONSIBILITIES
Receive all inbound calls to close Leads wanting to receive treatments at our clinic
Call, email, and use various communication forms to identify the validity and potential of the lead
Receive all inbound calls to answer questions – fact find and qualify lead/route to appropriate team member if needed
Enthusiastic, persistent, friendly and professional on the phone
Implement training material throughout calls
Work with patients to ensure they are satisfied with the services provided
Provide excellent service to our patients and apply effective troubleshooting techniques under pressure
Encourage happy patients to send us their success stories
Share patient success stories during daily company meeting
Implement our CARE system to follow-up with our patients to provide 5 star service
Close Care Plans for the clinic = you will present care plans created by our providers which include the services and fees involved to the patients.
COMPENSATION AND BENEFITS:
* be able to build a career working from home, no more 3-4 hour commutes to work
* hourly pay that is negotiable for part-time, monthly salary for full-time
* pay is based on your ability to produce measurable results and not experience,
* we offer lucrative performance based bonuses that are paid monthly
* Paid Time Off, Paid Holidays
* Medical Insurance for qualified team members
* The biggest Benefit of joining our team is we help our team members achieve their Personal, Professional and Financial Goals. When was the last time you joined a company that invested resources to help you achieve YOUR professional, financial and personal goals? We could be your first.
QUALIFICATIONS
* we are not looking for experience, The Traits we VALUE the most are = Ability to Follow Instructions + Will, to do whatever it takes + Practices our Core Values
(Our Core Values are: Transparency, Accountable, Commitment, Results Oriented, Service Above Self, Inspiration)
* Other Traits we are looking for:
– thrives in a fast-paced environment
– Desire to help others
– Competent Problem Solver
– Detail Oriented, and Organized
– Adaptability – adapt to changes in the work environment; manage competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
– Displays willingness to make decisions; exhibits sound and accurate judgment; support and explain reasoning for decision
– Demonstrates persistence and overcome obstacles; measures self against standard of excellence
– Technical aptitude with the ability to learn software programs quickly
COMPUTER AND INTERNET REQUIREMENTS:
• Fast and reliable wired internet connection of not less than 10 Mbps
• Secondary and Tertiary Back up Internet
• Dual Monitor – 1st day of Training
• Intel Core i3 or higher Operating System with at least 8gb RAM
• Excellent quality headset with microphone, and a working webcam
WORK SHIFTS
(Central Standard Time) which is the graveyard shift for the phillipines.
Full-time =Mondays thru Fridays (weekend Off)
TO APPLY, follow these steps:
* email us your resume to
* email us a 60 second video to of yourself, sharing the 3 most important things you would want in your Perfect Job.
APPLY FOR THIS JOB:
Company: Achieve Integrative Health
Name: Jessica Chen
Email: