ABOUT THE COMPANY
Achieve Integrative Health (/) is the largest acupuncture clinic in Austin, TX. For 15 years we have helped thousands of people reduce their pain, increase their energy & vitality, get back on the dance floor, have babies, and make their Life Great Again. We were able to achieve these phenomenal results by integrating Acupuncture with modern technology and therapies.
Founded and led by CEO, Jimmy Yen, author, international speaker, mentor to acupuncturists all over the world, as well as physician, physician assistants, and nurse practitioners, social media influencer, teacher and innovator of Quick Relief Acupuncture Technique and Functional Pulse Diagnosis.
Achieve Integrative Health takes a cutting-edge and disruptive approach to healthcare to give our patients the best results in the shortest amount of time with five star service.
HOW TO APPLY:
* email us your resume (in pdf format only) to , and attached to the email as a pdf, do not leave gaps in your work history, do not give us a google drive link or any link to your resume.
* email us a 60-second video to of yourself, sharing the 3 most important things you would want in your Perfect Job. The video MUST NOT exceed 60 seconds.
* applicants who do not follow above instructions will be eliminated automatically
JOB PURPOSE
The Patient Concierge (Nutrition) Healthcare Virtual Assistant’s primary responsibilities are to increase patient satisfaction and provide 5-star concierge service by providing exemplary customer service to promote growth, retention and loyalty among patients. You will work with patients by phone, email, and text to support patients in various aspects. If you want more out of life and have always wanted to be a part of something really big that would change lives for the better, this is your opportunity.
RESPONSIBILITIES
– Receive all inbound calls to close Leads wanting to receive treatments at our clinic
– Communicate and close treatment plan (we call it care plan) to the patients at our clinic
– Monitor patients treatment and nutrition progress
– Answer patient questions about nutrition
– Call, email, and use various communication forms to identify the validity and potential of the lead
– Receive all inbound calls to answer questions – fact find and qualify lead/route to appropriate team member if needed
– Enthusiastic, persistent, friendly and professional on the phone
– Implement training material throughout calls
– Work with patients to ensure they are satisfied with the services provided
– Provide excellent service to our patients and apply effective troubleshooting techniques under pressure
– Encourage happy patients to send us their success stories
– Share patient success stories during daily company meeting
– Implement our CARE system to follow-up with our patients to provide 5 star service
COMPENSATION AND BENEFITS:
* be able to build a career working from home, no more 3-4 hour commutes to work
* salaried position
* pay is based on your ability to produce measurable results and not experience,
* we offer lucrative performance based bonuses that are paid monthly
* Paid Time Off, Paid Holidays
* Medical Insurance for qualified team members
* The biggest Benefit of joining our team is we help our team members achieve their Personal, Professional and Financial Goals. When was the last time you joined a company that invested resources to help you achieve YOUR professional, financial and personal goals? We could be your first.
QUALIFICATIONS
* we are not looking for experience, The Traits we VALUE the most are = Ability to Follow Instructions + Will to do whatever it takes + Practices our Core Values
(Our Core Values are: Transparency, Accountable, Commitment, Results Oriented, Service Above Self, Inspiration)
* You MUST have worked the Graveyard shift before within the past year.
* Other Traits we are looking for:
– Having experienced Acupuncture or using TCM on a consistent basis is a huge PLUS
– thrives in a fast-paced environment
– Passion to help others
– Competent Problem Solver
– Detail Oriented, and Organized
– Adaptability – adapt to changes in the work environment; manage competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
– Displays willingness to make decisions; exhibits sound and accurate judgment; support and explain reasoning for decision
– Demonstrates persistence and overcome obstacles; measures self against standard of excellence
– Technical aptitude with the ability to learn software programs quickly
– someone who Values Results over Effort
COMPUTER AND INTERNET REQUIREMENTS:
• Fast and reliable wired internet connection of not less than 100 Mbps
• Secondary and Tertiary Back up Internet
• At least one Power Station Backup
• Dual Monitor
• Intel Core i3 or higher Operating System with at least 8gb RAM
• Excellent quality headset with microphone, and a working webcam
WORK SHIFTS
(U.S. Central Standard Time), graveyard shift in Philippines
Full-time =Mondays thru Fridays (weekend Off)
APPLY FOR THIS JOB:
Company: Achieve Integrative Health
Name: Jessica Chen
Email: