Patient Liaison/Medical Biller – Virtual Assistant

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is seeking a dedicated, empathetic Virtual Patient Liaison/Medical Biller to join our client’s Physical Therapy practice in Maryland. As a Virtual Patient Liaison/Medical Biller, you will play a vital role in ensuring smooth patient interactions and efficient billing processes. You will be responsible for handling patient inquiries, managing appointments, maintaining patient records, and coordinating with medical staff. Additionally, you will oversee insurance verification, pre-authorizations, claims processing, and billing activities.

Responsibilities:

Patient Liaison
Confirm patient appointments and manage the appointment calendar effectively.
Handle patient inquiries via phone and email with professionalism and accuracy.
Greet patients warmly and provide directions within the facility.
Coordinate with medical staff to manage daily schedules and ensure optimal patient care.
Follow up with patients post-session and send exercise and treatment plans as needed.
Handle appointment rescheduling and manage referrals from other healthcare providers.
Send personalized communications to patients to enhance their experience.

Medical Billing
Verify patient insurance coverage and obtain pre-authorizations for procedures.
Update patient files with accurate insurance information.
Explain insurance benefits to patients and address any queries or concerns they may have.
Track the status of pending insurance claims and process/submit claims to insurance companies.
Follow up on unpaid claims and resolve billing discrepancies in a timely manner.
Review and appeal denied claims to maximize reimbursement.
Ensure compliance with coding and billing regulations to avoid penalties.
Generate billing reports for management to track financial performance.

Requirements:

Previous experience in patient liaison/customer service and medical billing roles, preferably in a healthcare setting.
Proficiency in using WebPT EMR, BreakThrough, Tebra, or similar software is advantageous.
Strong communication skills, both verbal and written, with the ability to explain complex insurance matters clearly to patients.
Excellent organizational skills and attention to detail, particularly in managing patient records and billing documentation.
Ability to work independently and efficiently in a remote environment, while also collaborating effectively with team members.
Knowledge of insurance verification, pre-authorization processes, claims processing, and billing procedures.

Benefits:

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a Physical Therapy team, we’d appreciate hearing about it. We’re seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We’re eager to see your application!