Patient Relations

Candidates applying must include a voice introduction and have reliable internet connection with a backup option. Candidates must also have an Apple ipad/iphone as our EHR system only works with ios. The role operates in Eastern Standard Time, hence flexibility to work night shifts is crucial.

Job Summary:

This remote position represents our brand and is responsible for creating a positive first and last impression with patients. Responsibilities include managing administrative tasks, scheduling and confirming appointments, handling patient inquiries and concerns, and maintaining an efficient communication system.
Job Goal:
To provide exceptional remote support and contribute to creating a 5-star patient experience. The candidate must demonstrate a strong work ethic and the ability to manage the patient flow and experience effectively.

Duties and Responsibilities:
• Be on time for your shift and maintain a professional demeanor at all times.
• Answer phone calls promptly and professionally, addressing the patient’s needs and inquiries.
• Accurately schedule, reschedule, and cancel appointments; manage the calendar and create invoices.
• Handle patient inquiries and concerns professionally and courteously, providing accurate, appropriate, and immediate responses.
• Manage new patient enrollment and educate clients about company initiatives.
• Maintain the patient management software with accurate information.
• Ensure communication and tasks are completed in a timely manner; all data entered within the week.
• Actively promote the treatments, services, as well as programs, promotions, and/or discounts available.
• Maintain a professional, positive, and enthusiastic attitude.
• Communicate to management any occurrences involving staff or patients that require attention.
• Execute any additional tasks and projects delegated by management.

Position Requirements:
• Ability to work efficiently and be productive in a remote environment.
• Must have enthusiasm and possess excellent customer service skills.
• Excellent communication, listening, and computer skills.
• Must have reliable internet with a backup option.
• Experience with Eastern Standard Time zone hours is preferable.
• Prior experience in a medical office, particularly in plastic surgery, is highly desirable.
• Must possess basic math proficiency.
• Must be a team player and take initiative to perform tasks proactively.
• Transparency and solution-oriented mindset are crucial.

This position offers an opportunity to work within a dynamic team, providing essential support to our operations and contributing significantly to patient satisfaction. With an understanding of the importance of a positive patient experience, you will be a key player in our mission to provide world-class service.